We have a Delonghi bean to cup coffee machine, ESAM5500. The fill tank light was showing, so we removed the water tank, filled it up with water and inserted it back into the slot. The fill tank symbol has not turned off and stays lit (the de scale light just came on so we have de-scaling liquid in the water tank). We have turned it off at the back and mains and turned it all back on again, but the fill tank symbol remains lit and therefore we cannot perform any other functions.
For more information we have had this for 2 yrs 6 months so we are used to working it. It is like the machine is not recognising/sensing that the fill tank has been inserted.
HI PLEASE NOTE WE HAVE NOW GOT THE MACHINE WORKING - IT IS 4.26 PM AND WE HAVE NOT HAD ANY RESPONSE THEREFORE WE ARE CANCELLING OUR REQUEST AND DO NOT AUTHORISE ANY CHARGES,
KIND REGARDSMARK XXX & ANGELA XXX