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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 995
Experience:  Worked on appliances for more than 15 years
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Samsung B1415J washing machine - door will not open .Looked

Customer Question

samsung B1415J washing machine - door will not open .Looked in Troubleshooter advice. There is no orange plastic tab under the base cover - nothing at all. The picture shows a tiny loop that looks like a number 6...nothing.Nothing to suggest there ever was anything there either. Can you help please!?
Submitted: 1 year ago.
Category: Appliance
Expert:  KevinWhiteJA replied 1 year ago.
Hi, welcome to just answer ... when the door wont open it is either due to something stuck inside the pump or the door interlock itself is bad and needs replacement ... you can open the drain pump filter located at the bottom right front of the washer and clean the filter ... let me know how it goes
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Customer: replied 1 year ago.

Thankyou for your answer, Kevin.Nothing was stuck in the drain pump filter.That was quite clean. Have managed to open door - though only the very top outer rim of the door button responds.I think it will have to have a replacement interlock as suggested.Still cannot find any other way of opening the door in an emergency though the manual clearly specifies one.Must have been omitted in manufacture! very good service.Smile

Expert:  KevinWhiteJA replied 1 year ago.
Thank you

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