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George-Allsorts
George-Allsorts, Senior Appliance Technicial Manager
Category: Appliance
Satisfied Customers: 1448
Experience:  A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
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Built in fridge/freezer model SCN7180030 the freezer keeps

Resolved Question:

Built in fridge/freezer model SCN7180030 the freezer keeps icing up it's supposed to be a non defrost freezer we can't find a drain hole to clear can you help, the ice formed is solid and inside toe baskets. , the freezer temperature gauge is flashing
Submitted: 1 year ago.
Category: Appliance
Expert:  George-Allsorts replied 1 year ago.
Hello, my name is George..
Can you please supply me with the Product Code.. This should be on the data label inside the fridge compartment and should start with 925 for this appliance.
Kindly be patient whilst awaiting any responses from me as I'm not constantly available.
Customer: replied 1 year ago.
Hello George
The product code is###-##-#### ***** hope you can help. We have currently defrosted the appliance and taken off the back panel
but cannot find a drain hole to unblock
Expert:  George-Allsorts replied 1 year ago.
The appliance model is SCN71800S0
Can you tell me if the Prod Code that you have given has an /00 or a /02 behind it please
Customer: replied 1 year ago.
It has an 02
Expert:  George-Allsorts replied 1 year ago.
The drain should be above the compressor at the rear of the appliance; it leads to the top of the freezer inside where the evaporator battery is.
Can you tell me if the fan runs in the freezer now that you have defrosted it?
Customer: replied 1 year ago.
The fan is running now and the freezer temperature light isn't flashing anymore does it look like the problem might have been resolved
Expert:  George-Allsorts replied 1 year ago.
The problem may be resolved but then it may not..
If it happens again, take note of how long it takes from today for it to happen again.. also take note of if the fan is running or not..
If it does happen again, defrost for ATLEAST 24hrs, with the doors open.
The problem could be cause by a faulty component, or it could be cause by water freezing inside the drain tubes of the appliance.
Please rate the assistance given by me today & feel free to call on me again if the problem returns
regards
George
George-Allsorts, Senior Appliance Technicial Manager
Category: Appliance
Satisfied Customers: 1448
Experience: A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
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