How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask George-Allsorts Your Own Question

George-Allsorts
George-Allsorts, Senior Appliance Technicial Manager
Category: Appliance
Satisfied Customers: 1448
Experience:  A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
19471162
Type Your Appliance Question Here...
George-Allsorts is online now

Daniel I have a zanussi tumble dyer zdc67550w Prod no.

Customer Question

Hi Daniel I have a zanussi tumble dyer zdc67550w
Prod no. 916 096 169 01
Flat code is showing 2 green flashes and 3 red flashes
Please can you advise what the error might be?
Submitted: 1 year ago.
Category: Appliance
Expert:  George-Allsorts replied 1 year ago.
Hello, my name is George..

This is an indication that either the pump is faulty, or there is a fault with a triac on the mainboard

Please rate the asistance given today & kindly be patient whilst awaiting any responses from me as I'm not constantly available.
Customer: replied 1 year ago.

When I press start I can hear a quiet click followed by a second click then nothing. Does this help you as I would like to identify pump or pub board

Thanks

Customer: replied 1 year ago.

When I press the start button I hear a faint click from behind the front Panel followed by a second click then nothing.hope this helps as I would like to know if it's the pump or panel

Any test I can do would help?

Thanks

Expert:  George-Allsorts replied 1 year ago.

I would say that is likely to be the PCB. Sounds like the relay is working but the triac is no operating.

Customer: replied 1 year ago.

Hi George

I have removed pump, cleaned, checked impeller and made sure drain tubes are clear, pump,runs and removes water from tank.

Just did a full load of drying no problem, now won't start for second load.

Fault showing now is 5 red flashes and 1 green

Has my fault changed?

Thanks

Expert:  George-Allsorts replied 1 year ago.
No.. I would still advise you of the same.. The PCB or a connector to it is failing; I would suggest the PCB.

The fault you are now telling me of is indicating the following: Motor power triac short-circuited. Motor faulty; Wiring faulty; Electronic board faulty.
Customer: replied 1 year ago.

I appreciate your suggestion George but with the PCB at £103.00 a pop difficult to take the risk on 'maybe' and find out it is a connector not the PCB

It's a shame the PCB hasn't burnt out or fallen to bits or some kind of physical sign.

£103.00 goes a long way towards a new dryer.

I may take out the PCB and have a look for any problems such as dry joints etc.

Expert:  George-Allsorts replied 1 year ago.
The faults you have described are listed in the service manual... Both faults have indicated a common fault with the PCB.. One with the pump and the other with the motor.. It is posible that you have an issue with a dry joint or capacitor that is stopping power supply to the relays.

My advice would be to contact the following companies to see if you can get them to test/repair the board.

--------------------------------------
EMW Electronics
The Barn
Millfield
Forest Road
Oxton
NG25 0TD
Phone#0115-9652-118
--------------------------------------
NOVA electronics
700-702 Attercliffe Road
Sheffield
South Yorkshire S9 3RP
#0***-***-****
--------------------------------------
QER Ltd.
Quality House
Reedlands Rd
WORKINGTON
Cumbria CA14 3YF
#0190-067913
--------------------------------------

Please rate the assistance I have given you so far.. Then feel free to return for further advice should you need it.

regards
George
George-Allsorts, Senior Appliance Technicial Manager
Category: Appliance
Satisfied Customers: 1448
Experience: A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
George-Allsorts and other Appliance Specialists are ready to help you
Customer: replied 1 year ago.

Thanks George

I'll call them for prices.

Expert:  George-Allsorts replied 1 year ago.
You're welcome.. Let me know how you get on.

regards
Customer: replied 1 year ago.

Hi George

I stripped out the PCB board and sent to QER Ltd who have just called to say there are no faults on the board.

I'll put it back in, suggestion from QER is that Zanussi advise them the wiring loom can be faulty so make sure all the connections onto the PCB are tight.

Failing that I am going to check the brushes on the motor as sometimes there is a hum and drum doesn't turn over. I replaced the capacitor a few months ago so I don't think that would be the issue and the dryer still wont start if I rotate the drum when the humming occurs.

Maybe the PCB clicks because there is no response from the component i.e. the motor.

Anyway, board back on, then check brushes, then bin it I think and get a new one.

Steve

Expert:  George-Allsorts replied 1 year ago.

Steve, there are no brushes on the motor.. but if you are now getting a hum that wasn't there before, change the drive capacitors.
There are two capacitors on the motor and the rating of the capacitors depend on which motor is fitted to your appliance...

Look at the image to know which type..

graphic

Make sure you fit the correct ones.

Customer: replied 1 year ago.

I replaced a capacitor a few months ago but there was no mention of two being needed, just replaced the large on and wondered what the second capacitor was for as it looked to be connected to the first!


 


I will check the one I replaced for size and look at replacing the second one too.


 


 

What Customers are Saying:

 
 
 
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
< Previous | Next >
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Rob

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
< Previous | Next >
  • http://ww2.justanswer.co.uk/uploads/RO/royzee1/2012-10-11_16153_serviceengineers.64x64.jpg Rob's Avatar

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
  • http://ww2.justanswer.co.uk/uploads/NE/needapplianceparts/2012-11-9_15310_rickcannon.64x64.jpg Appliance Parts's Avatar

    Appliance Parts

    Home Appliance Tech

    Satisfied Customers:

    82
    Appliance tech since 1992. Factory authorized
  • http://ww2.justanswer.co.uk/uploads/JG/jgrella16/2011-9-12_73730_justanswerheadshot.64x64.jpg Jon's Avatar

    Jon

    Home Appliance Technician

    Satisfied Customers:

    1535
    Home appliance technician with over 12 years experience.
  • http://ww2.justanswer.co.uk/uploads/SE/secondhandheaven/2014-11-23_141828_lge.64x64.jpg George-Allsorts's Avatar

    George-Allsorts

    Home Appliance Technician

    Satisfied Customers:

    1123
    A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
  • http://ww2.justanswer.co.uk/uploads/RE/repairman4734/2011-5-21_171048_FarrellPic.64x64.png repairman4734's Avatar

    repairman4734

    Home Appliance Technician

    Satisfied Customers:

    684
    Thank you for your question, it is appreciated
  • http://ww2.justanswer.co.uk/uploads/drcool299/2008-12-16_113651_francis.jpg drcool299's Avatar

    drcool299

    Home Appliance Technician

    Satisfied Customers:

    22
    I have been an Appliance tech for the past 15 years. Worked on most of the branded appliances.
  • http://ww2.justanswer.co.uk/uploads/AS/asterixt/2015-8-31_143917_pic.64x64.jpg Michael's Avatar

    Michael

    Customer Service

    Satisfied Customers:

    2970
    I have been an appliance repair tech for over 30 years and will help you solve your problems.
 
 
 

Related Appliance Questions