How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Plumberpro Your Own Question

Plumberpro
Plumberpro, Home Appliance Technician
Category: Appliance
Satisfied Customers: 634
Experience:  Heating and hot water heating appliances experienced
77408428
Type Your Appliance Question Here...
Plumberpro is online now

I have a canon gas cooker and two of the burners do not work

Resolved Question:

I have a canon gas cooker and two of the burners do not work I have tried giving them a good clean. Are the silver parts that are attached to the cooker able to be removed to see if they are blocked there only appears to be one screw but I cannot get them off after removing the screw.
Submitted: 1 year ago.
Category: Appliance
Expert:  Plumberpro replied 1 year ago.
Hi , do the burners work if lighting the gas with a lighter ?
Customer: replied 1 year ago.
no neither of them can be lit with match or lighter
Expert:  Plumberpro replied 1 year ago.
OK ,if you take off the top burner plates , you will see the gas jets . use a hoover to suck any dirt out of them and clean any stuck food etc that may be blocking them . turn on the gas .can you hear it coming through? Or smell it?
Customer: replied 1 year ago.
Hi I have just done that i can smell gas on one of them but it will not light and nothing coming through on the other
Expert:  Plumberpro replied 1 year ago.
OK , the control k on is fully on ?
Customer: replied 1 year ago.
Control k? both knobs were fully on
Expert:  Plumberpro replied 1 year ago.
Dhi check the sparkers are clean to . take the top burner plate off ,and use the sparking button. Can you see the spark?
Customer: replied 1 year ago.
yes all 4 spark, the one I can smell gas on not so good as the others but all spark
Expert:  Plumberpro replied 1 year ago.
OK ,the one that gas is coming from still won't light?
Customer: replied 1 year ago.
no it seems to blow the match out
Customer: replied 1 year ago.
and it doesn't light with the ignition spark
Expert:  Plumberpro replied 1 year ago.
Can you try one thing. Get a needle and put it down both jets to clear . then hoover again , put it all bvack together again and try to light . if this doesn't work you will need a gas safe engineer to investigate
Customer: replied 1 year ago.
omg ok both jets blow out if I put them on full but if I put them on low they are both staying on
Expert:  Plumberpro replied 1 year ago.
That's great. However I'm am worried they are blowing out. That may indicate the gas pressure at the Meter is a little too high get an engineer in to check asap , please. You don't want it blowing out and neat gas filling up the house . but you must have cleaned them out well .
Would you mind rating my answer please, thanks
Plumberpro, Home Appliance Technician
Category: Appliance
Satisfied Customers: 634
Experience: Heating and hot water heating appliances experienced
Plumberpro and other Appliance Specialists are ready to help you

What Customers are Saying:

 
 
 
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
< Previous | Next >
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Rob

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
< Previous | Next >
  • http://ww2.justanswer.com/uploads/RO/royzee1/2012-10-11_16153_serviceengineers.64x64.jpg Rob's Avatar

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
  • http://ww2.justanswer.com/uploads/NE/needapplianceparts/2012-11-9_15310_rickcannon.64x64.jpg Appliance Parts's Avatar

    Appliance Parts

    Home Appliance Tech

    Satisfied Customers:

    82
    Appliance tech since 1992. Factory authorized
  • http://ww2.justanswer.com/uploads/JG/jgrella16/2011-9-12_73730_justanswerheadshot.64x64.jpg Jon's Avatar

    Jon

    Home Appliance Technician

    Satisfied Customers:

    1535
    Home appliance technician with over 12 years experience.
  • http://ww2.justanswer.com/uploads/SE/secondhandheaven/2014-11-23_141828_lge.64x64.jpg George-Allsorts's Avatar

    George-Allsorts

    Home Appliance Technician

    Satisfied Customers:

    1123
    A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
  • http://ww2.justanswer.com/uploads/RE/repairman4734/2011-5-21_171048_FarrellPic.64x64.png repairman4734's Avatar

    repairman4734

    Home Appliance Technician

    Satisfied Customers:

    684
    Thank you for your question, it is appreciated
  • http://ww2.justanswer.com/uploads/drcool299/2008-12-16_113651_francis.jpg drcool299's Avatar

    drcool299

    Home Appliance Technician

    Satisfied Customers:

    22
    I have been an Appliance tech for the past 15 years. Worked on most of the branded appliances.
  • http://ww2.justanswer.com/uploads/AS/asterixt/2015-8-31_143917_pic.64x64.jpg Michael's Avatar

    Michael

    Customer Service

    Satisfied Customers:

    2970
    I have been an appliance repair tech for over 30 years and will help you solve your problems.
 
 
 

Related Appliance Questions