Hi I have a Samsung washer/drier WD0804WE. When drying, fault HE2 came up. I have replaced both thermostats (twice). The stat with the reset button is OK, but the other one seems to cut it self out and does not reset ,even after a time when the machine has been turned of for a while. HELP!!!! Regards ***** *****
Many thanks for your reply.
Your answer is nothing but common sense. It seem pretty obvious to me that the reasons you have stated is "why my machine does not work". You are not telling me what the causes of my problems are.
This seems to be a bit of rip of to me. You have cost me £20 to tell me something that is nothing but common sense, then you want another £7.15 to tell me something that I have already paid for, I don't think so.
So would you please oblige me and refund my £20
Many thanks Chris
Sorry for the delay in replying, But I have been unavailable. I am sorry that you feel I was being a bit short with you, but I have never used anything like this before. So when you asked me for more money, I thought that this is where I am going to be treated like a money kow.
I had thought about the element, but the heater does get hot, then the thermostat blows.but the the stat with the cut out doesn't,so thinking about it, maybe I should have explained myself better.
I would like you to continue with your help, but if I have to pay to talk to you, I will do without your assistance, and have a refund.
If that is the way it has to be, so be it, so may I thank you for the time you have spent with me.
I have checked the heater box.Also cleaned out the fan. Is the condenser box the plastic fitting that goes from the heater box to the back of the drum? if so I have done this and all is clear. Before I retired, I was maintenance engineer and I have a C&G in electrical maintenance. An insulation tester is one of the tools that I've kept.
I bought another thermostat, and before fitting it I thought I would test it.I checked it out to make sure it was making a circuit, that was ok, so I heated it up until the circuit was broken, then the stat would not reset it's self. I was given another stat, which is non-standard to my machine, done the same test, and it reset it's self. so I fitted this to the machine and it works ok. I put a tester on the stat and watched it turn itself on and off to control the heater. The only problem is that the drier does not get as hot as it used to, so its taking a lot longer to do the same amount of drying. This is bringing me to the ridiculous thought that all the stats Iv'e bought are faulty, I have purchased them from three different places. Have you any thoughts on this?
George. When the thermostat cuts out,you are saying that being a one shot part that it is no good any more, that explains why it would not reset. I understand this, but the thing that has me confused is;- The thermal limiter(the one with the reset button) should have protected the one shot thermostat (this has been replaced with a new one).
Not being sarcastic, be you have now come full circle,and come back to my original question. OK you have explained about the thermostats, but you have not explained what the cause of my problem is. you mentioned about the thermistor,and a couple of other things, but surely all these things must be OK for the machine to work with a non standard thermostat, maybe not at the correct temperature, but it proves that the heater etc works.
Would I be correct in assuming that you have no answer to my problem.
Many thanks for your help. I am sorry that I've been slow in replying,but I have had other problems.
I won't be working on my machine for a while as I am away on holiday, When I get back all the parts that I have ordered should be here, then I will have another go, if I need any more advice I will be in touch.
George. Tried everything you suggested and my machine is still popping thermostats. So I guess its time to get an expert in, might be cheaper in the long run as I am spending a lot of money on thermostats. Many thanks for your help. Regards. Chris.