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Daniel T.
Daniel T., Home Appliance Technician
Category: Appliance
Satisfied Customers: 15352
Experience:  20+ yrs. experience in white goods repair. NVQ Level 2 electronics manufacturers training courses.
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Daniel, I have a ZWH6120P washing machine that will not drain. Have drained manually a

Resolved Question:

Hi Daniel, I have a ZWH6120P washing machine that will not drain.
Have drained manually and tied spin mode. All it does is refill and stops.
Submitted: 1 year ago.
Category: Appliance
Expert:  Daniel T. replied 1 year ago.
Hi
If you set the washer to a drain only cycle do you hear the pump at the bottom running?
If not then if you listen very carefully at the bottom do you hear a slight humming noise from the filter area?
Regards
Customer: replied 1 year ago.
Heard a gurgle which stops almost immediately. I changed the drain pump as well but no difference.
Expert:  Daniel T. replied 1 year ago.
Ok lets see what the error code is stored in there. Set it going on a spin cycle and then press and hold the start button and the button to the left of it.Keep them both held in and after a few seconds the leds will go out and the start light will start to flash red and green.You need to count the number of red flashes and then the number of green flashes and let me know. Regards
Customer: replied 1 year ago.
Tried that. Got 6 reds followed by 6 greens
Expert:  Daniel T. replied 1 year ago.
Hi
Thanks for that. Im afraid this isnt good news. The error code you have is E66 which is a heater power relay fault on the control board.
When you get this code the only thing that can cause this fault is the main control board im afraid.
Ive replaced loads of them in the past for this fault. If you remove the top of the washer you will see the main control board there. You need to replace this and that will cure the fault from there.
Sorry its not good news but for the error code you have it can only be the control board that causes this fault here.
If you need anymore info just get back to me.
Regards
Customer: replied 1 year ago.
Thanks for that. I've opened the top and there's the panel that includes the front controls and there's a separate unit with a load of connectors going into it.Is this the unit you mean: http://www.ebay.ie/itm/Zanussi-ZWH6120P-Washing-Machine-PCB-Control-Board-132731714-/181797031217
Expert:  Daniel T. replied 1 year ago.
Hi
No thats the front control board. Its the other one thats the issue. Its usually at the back on the top. Thats the main control board you need to replace.
If you post the product number (pnc) thats on the sticker on the inside of the door and start with a 9 i can then get the part number for you.
Regards
Customer: replied 1 year ago.
The PNC is###-##-####01)
Expert:  Daniel T. replied 1 year ago.
Thanks for that. The part number for the board on this model is 973914906418012
Regards
Daniel T., Home Appliance Technician
Category: Appliance
Satisfied Customers: 15352
Experience: 20+ yrs. experience in white goods repair. NVQ Level 2 electronics manufacturers training courses.
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