How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask George-Allsorts Your Own Question
George-Allsorts
George-Allsorts, Senior Appliance Technicial Manager
Category: Appliance
Satisfied Customers: 1448
Experience:  A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
19471162
Type Your Appliance Question Here...
George-Allsorts is online now

I have a Neff T1.D20 hob, five+ years old, but only used

Customer Question

I have a Neff T1.D20 hob, five+ years old, but only used occasionally. The hob refuses to operate no matter what buttons I press (and after turning off power in an effort to re-set) and the hob lights intermittently flash. After several hours the hob starts to operate again, but this doesn't last long. Is the problem something that I can repair myself?  Thanks Robin Haldane

Submitted: 2 years ago.
Category: Appliance
Expert:  George-Allsorts replied 2 years ago.
Hello, my name is George..

Can you supply the ENR and FD

This is usually due to components on the module inside the hob. This is not a user repairable fault.

Kindly be patient whilst awaiting any responses from me as I'm not constantly available.
Expert:  George-Allsorts replied 2 years ago.
Do you have the ENR & FD so that I can see if there is a replacement board available for you?

regards
Customer: replied 2 years ago.

No further information without removing the hob from the granite worktop - the hob is well stuck down!

If I got a replacement board (if that is, indeed the problem) would I be able to replace it myself. I am reasonably competent DIY.

Regards

Robin

Expert:  George-Allsorts replied 2 years ago.
The hob top is removable by unscrewing it from the underneath. Replacement of boards, after removing the elements out of the way is generally undo a couple of screws, then unplug the wires and replace them like for like Robin. There is not much difference between models .. only types.
Expert:  George-Allsorts replied 2 years ago.
Have you managed to get at the board yet Robin?