How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask George-Allsorts Your Own Question

George-Allsorts
George-Allsorts, Senior Appliance Technicial Manager
Category: Appliance
Satisfied Customers: 1448
Experience:  A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
19471162
Type Your Appliance Question Here...
George-Allsorts is online now

George Allsorts. We have a NEFF gas hob with electric oven.

Resolved Question:

Hi George Allsorts. We have a NEFF gas hob with electric oven. My wife spilt coffee all over the hob, and now the ignition is clicking regularly (but more slowly than when you actually want to ignite). Any ideas? We've cleaned and dried everything. Thanks!
Submitted: 1 year ago.
Category: Appliance
Expert:  George-Allsorts replied 1 year ago.
Hello, my name is George..

Can you tell me what the ENR of the hob is please?

Kindly be patient whilst awaiting any responses from me as I'm not constantly available.
Customer: replied 1 year ago.

Don't know what an ENR is, but if you're aksing for the model number, the front cover of the manual says B14M42.3GB.

Expert:  George-Allsorts replied 1 year ago.

Thanks Paul,

The B14M42.3GB is the oven, not the hob..

The problem is going to be with either the switches, or with the ignition generator..

If you remove the knobs of the hob, there should be black removable seals underneath.. If you remove the seals, then use a hair dryer on a warm setting to dry any fluid within.. This would normally sort the problem; however, since this was a coffee spill I can't guarantee you are going to get away with it that easily.

Let me know how you get on with it...

Please also see if you can locate the model number for the hob itself

regards

Customer: replied 1 year ago.

Hmm. It looked as if it was all integrated (there was no separate branding on the hob), but I've now found a separate user instructions for the hob. It seems to be Baumatic B62SS. There is no evidence that the coffee actually spilled on the knobs, but I've removed them anyway, and checked the seals underneath. They all look and feel OK, except that there's one missing altogether. (We've only just taken over this equipment, which was there in the house we moved into a week ago.)

Thanks

Expert:  George-Allsorts replied 1 year ago.
Yes Paul, that is the hob...

Under those knobs, for that model anyway, is a string of switches, that is damp gets into them the problem you are having is caused.

Here is an image of what I am talking about..
graphic

Having said that.. If the fault is not a new fault and has been there for a while, the problem could be the spark generator.

regards
Customer: replied 1 year ago.

Well, there's no way I could get at the string of switches you illustrate without dismantling the whole thing, or possibly by pulling the oven out from underneath the hob - and even if I did that (a major operation) there's no certainty it would give me access to what's under the switches.

It is a new fault so far as we're concerned: we've been using it for a week and not had this problem until the spilt coffee incident.

Customer: replied 1 year ago.

Sent this on the 'rate to finish' tab instead of 'reply to expert'. This is a confusing site!

>>>>>



You replied




10 October 2015 18:12 (GMT/GMT)




Well, there's no way I could get at the string of switches you illustrate without dismantling the whole thing, or possibly by pulling the oven out from underneath the hob - and even if I did that (a major operation) there's no certainty it would give me access to what's under the switches.

It is a new fault so far as we're concerned: we've been using it for a week and not had this problem until the spilt coffee incident.

<<<<<<<<<<<<<


Expert:  George-Allsorts replied 1 year ago.
Ok Paul, since this is a problem that has only arose since the spilling of the coffee, I would then certainly say that it is moisture that has got into the switches..

Try what I said earlier (hair dryer).. If it doesn't work, I can talk you through accessing the switches without the need to pull out the oven...

Please rate the assistance given by me today & please remember that I'm not constantly available, so please wait patiently if awaiting a response..
George-Allsorts, Senior Appliance Technicial Manager
Category: Appliance
Satisfied Customers: 1448
Experience: A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
George-Allsorts and other Appliance Specialists are ready to help you

What Customers are Saying:

 
 
 
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
< Previous | Next >
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Rob

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
< Previous | Next >
  • http://ww2.justanswer.com/uploads/RO/royzee1/2012-10-11_16153_serviceengineers.64x64.jpg Rob's Avatar

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
  • http://ww2.justanswer.com/uploads/NE/needapplianceparts/2012-11-9_15310_rickcannon.64x64.jpg Appliance Parts's Avatar

    Appliance Parts

    Home Appliance Tech

    Satisfied Customers:

    82
    Appliance tech since 1992. Factory authorized
  • http://ww2.justanswer.com/uploads/JG/jgrella16/2011-9-12_73730_justanswerheadshot.64x64.jpg Jon's Avatar

    Jon

    Home Appliance Technician

    Satisfied Customers:

    1535
    Home appliance technician with over 12 years experience.
  • http://ww2.justanswer.com/uploads/SE/secondhandheaven/2014-11-23_141828_lge.64x64.jpg George-Allsorts's Avatar

    George-Allsorts

    Home Appliance Technician

    Satisfied Customers:

    1123
    A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
  • http://ww2.justanswer.com/uploads/RE/repairman4734/2011-5-21_171048_FarrellPic.64x64.png repairman4734's Avatar

    repairman4734

    Home Appliance Technician

    Satisfied Customers:

    684
    Thank you for your question, it is appreciated
  • http://ww2.justanswer.com/uploads/drcool299/2008-12-16_113651_francis.jpg drcool299's Avatar

    drcool299

    Home Appliance Technician

    Satisfied Customers:

    22
    I have been an Appliance tech for the past 15 years. Worked on most of the branded appliances.
  • http://ww2.justanswer.com/uploads/AS/asterixt/2015-8-31_143917_pic.64x64.jpg Michael's Avatar

    Michael

    Customer Service

    Satisfied Customers:

    2970
    I have been an appliance repair tech for over 30 years and will help you solve your problems.
 
 
 

Related Appliance Questions