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George-Allsorts
George-Allsorts, Senior Appliance Technicial Manager
Category: Appliance
Satisfied Customers: 1448
Experience:  A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
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My Baumatic ceramic job is broken. I've just received new one

Resolved Question:

My Baumatic ceramic job is broken. I've just received new one and it doesn't fit in the granite worktop. All ceramics seem to be 560x490 niche dimensions and my old one was approved. 560x450. I can accommodate 560 but maximum 480. any ideas where I can get ceramic hob with those dimensions ?
Submitted: 1 year ago.
Category: Appliance
Expert:  George-Allsorts replied 1 year ago.
Hello, my name is George..

According to the information at the following link.. The hob at that link is 560 x 480.
Baumatic HHC609 Hyperspeed Zone Ceramic Hob

Please rate the assistance given by me & kindly be patient whilst awaiting any responses from me as I'm not constantly available.
George-Allsorts, Senior Appliance Technicial Manager
Category: Appliance
Satisfied Customers: 1448
Experience: A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
George-Allsorts and other Appliance Specialists are ready to help you
Customer: replied 1 year ago.

Just received replacement hob today that was recommended on Saturday and sorry to say the dimensions are not as expected. Dimensions required were 560 x 480 when it has arrived it is actually 560 x 485

Lorraine

Expert:  George-Allsorts replied 1 year ago.
Hello Lorraine, I am sorry to hear that... Have you contacted the company?

As you can see from the link above, the details published are as follows:

HHC609

4 zones:
2 x 1.80kw
2 x 1.20kw
Front control operation
4 Individual heat indicator
Frameless
Ceramic hob scraper
Cut-out dimensions: 560mm x 480mm

The Homeking hob comes with a 2 year labour 2 year parts manufacturers guarantee
Customer: replied 1 year ago.
Hi George I also checked the dimensions on website before purchasing. However fact s dimensions are 560x485. I have contacted the company and had no reply. I've now had to pay to have my granite worktop trimmed 5mm to accommodate this hob. Not your fault nevertheless this has been an expensive exercise
Expert:  George-Allsorts replied 1 year ago.
Hi Lorraine, if the appliance is not the size that it is advertised to be, then you can return it under the 'Sale of Goods Act'.

I will continue to try find you one that meets the requirements if you wish.

regards
George
Customer: replied 1 year ago.
Thanks George but they simply don't make that size anymore I've even spoken to manufacturers and now I've had to pay to have the granite cut. Returning the unit would not have helped I would still have been without a hob

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