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Rob
Rob, Home Appliance Technician
Category: Appliance
Satisfied Customers: 420
Experience:  20 yrs. experience with a major worldwide manufacturer.
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I have a De Diet***** *****er DC1499XU11 Type U778SM21 Nr

Customer Question

Hi I have a De Diet***** *****er DC1499XU11
Type U778SM21
Nr 06 40 00054. CL 2 SS CL 1
My problem is that the very small door catch upper right on the oven door frame has broken, resulting in the oven not turning on (apparently it is because it is a pyro cleaning oven.) I have tried unsuccessfully to source this part with no joy....perhaps due in no small part that I cannot identify the part number and the shop I bought it in cannot help as there is no supplier at present in Republic of ireland.
I would be for grateful if any body could help me.
Kind regards
Elizabeth
Submitted: 1 year ago.
Category: Appliance
Expert:  Rob replied 1 year ago.
Welcome, my name is ***** ***** I will be helping you with your problem today. If anything isn't clear, please just ask me.

Can you recheck that model number please? Also how old is this/
Thanks

Rob
Customer: replied 1 year ago.
Not sure exact age possibly 8 years...not heavily used. Not exact sure which of the numbers is the model no . There are other nos... 9375 W5900 W 40A 214. Above this no is 220-240V 50 Hz
To recap other nos on sticker are DC1499XU11...the top no is the same as this but only one 1 at the end .
U778DD611 ( I may have entered this incorrectly in question )
Type U778SM21
Nr 06 40 00054
Expert:  Rob replied 1 year ago.
Hi
Sorry, none of those numbers show up.
Normally De Dietrich numbers are three letters then numbers.
Can you upload a picture of the data plate?
Use the paper clip icon
Thanks
Rob
Customer: replied 1 year ago.
Sorry Rob..,where is the paper clip icon....
Expert:  Rob replied 1 year ago.
Hi
Its above the box that you type your reply in
Expert:  Rob replied 1 year ago.
Hi Elizabeth
let me know if you need more help.
Im signing off now till tommorrow
Rob
Customer: replied 1 year ago.
Rob. I've just had a friend confirm all numbers as posted on a sticker under the storage drawer. The numbers are as stated.. What more can I do ? There is no paper clip icon on my iPad so I don't know how to send a photo ??.
Elizabeth
Expert:  Rob replied 1 year ago.
HiSorry, you are correct, the icon will only appear on a PC not an ipad.
Expert:  Rob replied 1 year ago.
Unfortunately I cant search for a part without a valid model number
Customer: replied 1 year ago.
I presume then that there is no charge for you then?
Expert:  Rob replied 1 year ago.
HiI dont get paid unless you rate and I havent sent you that option yet
Customer: replied 1 year ago.
Thank you. I will try and find original book and see if any info on that.
Expert:  Rob replied 1 year ago.
OK, thanks
Customer: replied 1 year ago.
I see from my bank details that you have indeed taken 46 euro from my account. This despite your assurance as stated in your earlier reply. Can you please remit and explain this action
Elizabeth
Expert:  Rob replied 1 year ago.
Hi Elizabeth

I havent been paid as I didnt send you the rating page.

Unfortunately I dont have access to your personal details, so you will need to email customer services who will be happy to assist you

Thanks
Rob

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