How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Dales-Electronic Your Own Question

Dales-Electronic
Dales-Electronic, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1416
Experience:  I am a Home Appliance / Refrigeration Technician of 25yrs+ with my own business and for multi-brand national companies.
26760916
Type Your Appliance Question Here...
Dales-Electronic is online now

I have a beko wm5120s.but it won't start The ready light is on solid and the was

Customer Question

Hi I have a beko wm5120s.but it won't start
The ready light is on solid and the wash light is on solid but the start pause button just flashes. I then press the start pause button again. It will go solid green for 10 seconds then start flashing again like it's in pause. I've cleaned the filter and tried a reset by putting it on 90° pressing and holding the start button whilst turning it on etc.
Submitted: 1 year ago.
Category: Appliance
Expert:  Dales-Electronic replied 1 year ago.
Hello My name is Ian ~ I am not on the site constantly so please be patient whilst waiting for responses to you queries - firstly do this, switch off the appliance and then wait until the door lock has de-energised and then set it on the spin/drain program and start if off - tell me what happens?
Customer: replied 1 year ago.

Hi. Thanks for getting back to me. Its exactly the same. After 10 seconds the start pause light starts to flash but now the spin\end light is on solid instead of the wash light.

Expert:  Dales-Electronic replied 1 year ago.
OK first things first I need you to check that the drain pump is not blocked, its behind the kick strip at the bottom front.
Customer: replied 1 year ago.

Thats the first thing i checked before contacting you as i stated in my question. There was a bit of fluff in there but nothing out of the ordinary

Expert:  Dales-Electronic replied 1 year ago.
OK you have unblocked it but does it actually run when you start the program, the first thing this unit does is pump out the sump so you should hear the pump rotating if not then you need to check that power is getting to the pump whilst you are checking underneath it would be a good idea to check if the motor carbon brushes are not worn out too.
Customer: replied 1 year ago.

Ok im with you. Looking at it there are 3 screws onnthe face of it. Ive undone them then turned the pump which has now released off the metal work. Im assuming this is niw accessible from the underside of the machine. I replaced the brushes last year so im assuming they should be fine but will double check

Expert:  Dales-Electronic replied 1 year ago.
You dont need to take the pump off just check with a mains tester/multimeter that there is power going to the pump when you start the program off.
Customer: replied 1 year ago.

OK. Ive put my ear next to it and turned the machine on. I cant hear anything. Im assuming i should hear a whiring or a clicking matbe but nothing. I dont have a multimeter so cant check if power is getting to the pump but theres certainly no noise

Expert:  Dales-Electronic replied 1 year ago.
OK if I remember correctly this one has a pump and spin program, if you switch it to there do you hear anything when you start it?
Customer: replied 1 year ago.

No cant hear anything

Expert:  Dales-Electronic replied 1 year ago.
OK next question, when you select the program and then start do you hear a click a few seconds after pressing the start?
Customer: replied 1 year ago.

No it makes no noise at all

Expert:  Dales-Electronic replied 1 year ago.
OK well on switch on the door lock is activated using power from the control board behind the facia, you need to establish if power is being received by the door lock (called and interlock) and with the door closed if it is being returned to the control board. Do you have a mains tester or multimeter?

What Customers are Saying:

 
 
 
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
< Previous | Next >
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Rob

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
< Last | Next >
  • http://ww2.justanswer.com/uploads/RO/royzee1/2012-10-11_16153_serviceengineers.64x64.jpg Rob's Avatar

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
  • http://ww2.justanswer.com/uploads/NE/needapplianceparts/2012-11-9_15310_rickcannon.64x64.jpg Appliance Parts's Avatar

    Appliance Parts

    Home Appliance Tech

    Satisfied Customers:

    82
    Appliance tech since 1992. Factory authorized
  • http://ww2.justanswer.com/uploads/JG/jgrella16/2011-9-12_73730_justanswerheadshot.64x64.jpg Jon's Avatar

    Jon

    Home Appliance Technician

    Satisfied Customers:

    1535
    Home appliance technician with over 12 years experience.
  • http://ww2.justanswer.com/uploads/SE/secondhandheaven/2014-11-23_141828_lge.64x64.jpg George-Allsorts's Avatar

    George-Allsorts

    Home Appliance Technician

    Satisfied Customers:

    1123
    A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
  • http://ww2.justanswer.com/uploads/RE/repairman4734/2011-5-21_171048_FarrellPic.64x64.png repairman4734's Avatar

    repairman4734

    Home Appliance Technician

    Satisfied Customers:

    684
    Thank you for your question, it is appreciated
  • http://ww2.justanswer.com/uploads/drcool299/2008-12-16_113651_francis.jpg drcool299's Avatar

    drcool299

    Home Appliance Technician

    Satisfied Customers:

    22
    I have been an Appliance tech for the past 15 years. Worked on most of the branded appliances.
  • http://ww2.justanswer.com/uploads/AS/asterixt/2015-8-31_143917_pic.64x64.jpg Michael's Avatar

    Michael

    Customer Service

    Satisfied Customers:

    2970
    I have been an appliance repair tech for over 30 years and will help you solve your problems.