How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Richard Hill Your Own Question

Richard Hill
Richard Hill, Customer Service
Category: Appliance
Satisfied Customers: 363
Experience:  A good general knowledge of electronics, computers and telephony. I can usually get most things fixed.
14784508
Type Your Appliance Question Here...
Richard Hill is online now

I am having trouble with my Fridge/freezer. Recently I have

Resolved Question:

I am having trouble with my Fridge/freezer. Recently I have had a lot of milk going off and so I purchased a new thermometer to see what the temp was in the fridge, overnight last night, this morning the fridge temp is 15 degrees centigrade/ 58 degrees Fahrenheit.
Nothing seems cold at all. The freezer is working OK
It is a Model FF200 LBP purchased Sept 2010. Been fine up till now
Submitted: 1 year ago.
Category: Appliance
Expert:  Richard Hill replied 1 year ago.
Hi Margaret, Here are some of the standard things to consider: 1. Is the door closing properly? / could it have been left open?2. Is the door seal torn or damaged3. Is the fridge overfilled?4. Is it making any strange noises? Have you tried pressing Super Cool button (yellow light on\ to bring the temperature down? Let me know if that helps. Best Regards, Richard
Customer: replied 1 year ago.

1.Yes the door is closing properly and no it has not been left open

2. Door seal is not torn or damaged

3. No - just the opposite as so many things have gone off

4. No more than usual.

I have tried the super cool button, doesn't seem to make any

difference at all.

Margaret.

Expert:  Richard Hill replied 1 year ago.
Hi Margaret, This may be due to a build of ice behind the fridge panels, so you could try defrosting it completely. Unfortunately you would need to remove everything, turn it off and use a hair dryer to try to defrost it. Alternatively, I would recommend an engineer looks at this for you. Best Regards, Richard
Expert:  Richard Hill replied 1 year ago.
Hi Margaret,I hope my advice has been useful, if so a positive rating would be appreciated.Best Regards,Richard
Customer: replied 1 year ago.

It is a frost free fridge freezer, so no way to defrost it manually

Expert:  Richard Hill replied 1 year ago.
Hi Margaret, That is true, but sometimes when a buildup of ice occurs behind the panel this will need to be dealt with as described above.But as mentioned alternatively, I would recommend an engineer looks at this for you. Best Regards, Richard
Richard Hill, Customer Service
Category: Appliance
Satisfied Customers: 363
Experience: A good general knowledge of electronics, computers and telephony. I can usually get most things fixed.
Richard Hill and other Appliance Specialists are ready to help you

What Customers are Saying:

 
 
 
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
< Previous | Next >
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Rob

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
< Previous | Next >
  • http://ww2.justanswer.com/uploads/RO/royzee1/2012-10-11_16153_serviceengineers.64x64.jpg Rob's Avatar

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
  • http://ww2.justanswer.com/uploads/NE/needapplianceparts/2012-11-9_15310_rickcannon.64x64.jpg Appliance Parts's Avatar

    Appliance Parts

    Home Appliance Tech

    Satisfied Customers:

    82
    Appliance tech since 1992. Factory authorized
  • http://ww2.justanswer.com/uploads/JG/jgrella16/2011-9-12_73730_justanswerheadshot.64x64.jpg Jon's Avatar

    Jon

    Home Appliance Technician

    Satisfied Customers:

    1535
    Home appliance technician with over 12 years experience.
  • http://ww2.justanswer.com/uploads/SE/secondhandheaven/2014-11-23_141828_lge.64x64.jpg George-Allsorts's Avatar

    George-Allsorts

    Home Appliance Technician

    Satisfied Customers:

    1123
    A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
  • http://ww2.justanswer.com/uploads/RE/repairman4734/2011-5-21_171048_FarrellPic.64x64.png repairman4734's Avatar

    repairman4734

    Home Appliance Technician

    Satisfied Customers:

    684
    Thank you for your question, it is appreciated
  • http://ww2.justanswer.com/uploads/drcool299/2008-12-16_113651_francis.jpg drcool299's Avatar

    drcool299

    Home Appliance Technician

    Satisfied Customers:

    22
    I have been an Appliance tech for the past 15 years. Worked on most of the branded appliances.
  • http://ww2.justanswer.com/uploads/AS/asterixt/2015-8-31_143917_pic.64x64.jpg Michael's Avatar

    Michael

    Customer Service

    Satisfied Customers:

    2970
    I have been an appliance repair tech for over 30 years and will help you solve your problems.