How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Dales-Electronic Your Own Question
Dales-Electronic
Dales-Electronic, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1466
Experience:  I am a Home Appliance / Refrigeration Technician of 25yrs+ with my own business and for multi-brand national companies.
26760916
Type Your Appliance Question Here...
Dales-Electronic is online now

I have a fridge-freezer and lately there is water filling

Resolved Question:

Hi,
I have a fridge-freezer and lately there is water filling up under the vegetable trays. I have tried using the plunger but nothing makes any difference. What do you think ?
Thanks
Rose
Submitted: 1 year ago.
Category: Appliance
Expert:  Dales-Electronic replied 1 year ago.
Hello My name is Ian ~ I am not on the site constantly so please be patient whilst waiting for responses to you queries - could you give me the model number please.
Customer: replied 1 year ago.
Glazier
Expert:  Dales-Electronic replied 1 year ago.
Sorry that is not the model number, it will be on a label inside the fridge compartment, usually starts with three letters followed by numbers.
Customer: replied 1 year ago.
Sorry Ian, it is CG 964
Expert:  Dales-Electronic replied 1 year ago.
OK what has happened here is that the drain hole is either blocked/frozen or collapsed and is not letting the defrosted water run out. Do you have a wallpaper stripper in the house?
Customer: replied 1 year ago.
do you mean a tool for wetting the paper before stripping it?
Expert:  Dales-Electronic replied 1 year ago.
Yes that is the one or a steamer with a hose.
Customer: replied 1 year ago.
I have a hand steamer/cleaner
Expert:  Dales-Electronic replied 1 year ago.
Give me your telephone number preceded by a # ***** I will talk you through this be quicker - Ian
Customer: replied 1 year ago.
#086(###) ###-####
Expert:  Dales-Electronic replied 1 year ago.
Could you let me have that again, it seems to have a digit short?
Customer: replied 1 year ago.
it's a mobile phone in ireland (###) ###-####
Expert:  Dales-Electronic replied 1 year ago.
Ah got you give me a moment and I'll call you, Im based in the UK.
Dales-Electronic and other Appliance Specialists are ready to help you
Customer: replied 1 year ago.
Ian, thank you for your help. I have done what you said and all I can do now is wait and see for a few days. Like you said the steam came our of the bottom so it hopefully has solved the problem. If it gets bad again over the next week or so I will call you. Thanks again for your help Ian. Rose