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Plumberpro
Plumberpro, Home Appliance Technician
Category: Appliance
Satisfied Customers: 634
Experience:  Heating and hot water heating appliances experienced
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My Baxi DuoTec 2 boiler is showing E 117 , I gather from

Customer Question

Hi , my Baxi DuoTec 2 boiler is showing E 117 , I gather from my manual this means pressure is 3 ,too high .It says "correct" pressure however it does not tell me how to do this , can you help me or do I need an engineer ? . The boiler is one year old. I would be eternally grateful for any help as it's very wet and cold outside 😩 Phil Kelly
Submitted: 1 year ago.
Category: Appliance
Expert:  Dales-Electronic replied 1 year ago.
Hello My name is Ian ~ I am not on the site constantly so please be patient whilst waiting for responses to you queries - this is abit messy but it works. Get an old towel and a bowl/bucket and release water from the bleed screw of one of the radiators. Do a bit then check the boiler pressure. and continue until you get it back where you want it. Not technical just old school.
Customer: replied 1 year ago.
Hi Ian, that worked a treat thank you. One further question if I may ? e117 and
especially E118 low pressure do show up a lot. I am due a service from the Gas Board here in Ireland on Sat next will the service engineer be able to put that right for me or do I need a repair call , what do you think ? Thanks again for getting back to me so quickly , sincerely ***** ***** ps never thought I'd be able to do that at my age 68 ! A new step for this old lady 😂
Customer: replied 1 year ago.
Hi Ian a little blip
has occurred . Boiler turned and I thought all was well but now it's blinking 133 and the manual says press reset button but I can find the reset button and it's not in the diagrams can you help ? Phil Kelly
Expert:  Dales-Electronic replied 1 year ago.
Hang on, I'll dig you out the manual. Link below, copy and paste
http://www.baxi.co.uk/documents/Baxi_Combi_Duo-tec_GA_User_Guide.pdf
Customer: replied 1 year ago.
Got the manual Ian and it seems like the flame has gone out and reset button
Not helping , looks like I need to get an engineer as I don't know how to relight it , thanks for your help Phil Kelly
Expert:  Dales-Electronic replied 1 year ago.
OK well as you can see 133 indicates that there has been an interruption of gas supply, do you have other gas appliances that are working correctly?
Customer: replied 1 year ago.
Yes my hob is !
Expert:  Dales-Electronic replied 1 year ago.
OK when you do a full reset do you hear the spark igniter tying to light the gas ie a clicking noise?
Customer: replied 1 year ago.
No Ian it just reverts to the power symbol alone on the screen ?
Expert:  Dales-Electronic replied 1 year ago.
OK I have been going through the tests for this and it needs I number of bits of test equipment that I doubt you will have. Just try on more thing, switch off the power to it for a couple of minutes and then back on and tell me if it has reset itself or generated another fault code (error message)
Customer: replied 1 year ago.
Did that it made an attempt to start and/to reset ? But then reverted to E133 and flame symbol flashing again
Expert:  Dales-Electronic replied 1 year ago.
OK I think you now need to call in an engineer who can do both a service and sort out the boiler at the same time. I will get you a full refund as we were not able to resolve your issue.
Customer: replied 1 year ago.
Thank you Ian , but not a Full refund as your time and expertise must be paid for. A partial refund is more than fair, thank you for your time and patience 👍Phil
Expert:  Plumberpro replied 1 year ago.
Hi think you were speaking to a white goods guy, do you still need help with the boiler?
Customer: replied 1 year ago.
Hi just saw your email now, I do still need help if you can please ? Phil Kelly