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Dales-Electronic
Dales-Electronic, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1416
Experience:  I am a Home Appliance / Refrigeration Technician of 25yrs+ with my own business and for multi-brand national companies.
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Our whirlpool tumble dryer was working fine last week,

Customer Question

Hello, our whirlpool tumble dryer was working fine last week, but today it's not. When I close the door to run the programme, it's turning the power supply off!
Submitted: 12 months ago.
Category: Appliance
Expert:  Dales-Electronic replied 12 months ago.
Hello My name is Ian ~ I am not on the site constantly so please be patient whilst waiting for responses to you queries - could you let me have the product code and model number please.
Customer: replied 12 months ago.
Hello, it's a Whirpool, Ultimate care II,
I don't know the product code, as wouldn't know where to find it!
Expert:  Dales-Electronic replied 12 months ago.
It will be on a label usually in the door recess, I'm afraid the infomation so far only covers a range not a model
Customer: replied 12 months ago.
Hello, sorry, can't find a number, have looked inside door & behind the top switch panel, but have only found electrical shock warning labels. So not sure how to help!
Customer: replied 12 months ago.
Hello Ian, just checking if you are still on line?
Expert:  Dales-Electronic replied 12 months ago.
OK can I assume it is an american style dryer?
Customer: replied 12 months ago.
Yes it is.
Expert:  Dales-Electronic replied 12 months ago.
OK can you use any electrical test equipment? - Basically, your fault is likely to be with the heater assembly or the motor. Since I don't have you specific model - is it possible to run the dryer without heat?
Customer: replied 12 months ago.
Mmm I don't have any electrical test equipment, but a/my builder does, he'll be here tomorrow. But I can't start it at all, with or without heat!
Customer: replied 12 months ago.
Hello, Ian, I'm going out now, so not about till tomorrow!
Expert:  Dales-Electronic replied 12 months ago.
OK catch up with you tomorrow - take care.

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