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Dales-Electronic
Dales-Electronic, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1431
Experience:  I am a Home Appliance / Refrigeration Technician of 25yrs+ with my own business and for multi-brand national companies.
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Good morning .. I have a Samsung RSH1DBRS Fridge Freezer

Customer Question

Hi good morning .. I have a Samsung RSH1DBRS Fridge Freezer and need help as the fridge does not seem to cool anymoore.
We bought the fridge 2008 and I have tried already to move it out of the cupboard that it can take more air. the Ventilator has made very strange noises over the past few days and seem like to have given up service.
Would you be able to sent out a technican ?
regards
Andy
Submitted: 1 year ago.
Category: Appliance
Expert:  Dales-Electronic replied 1 year ago.
Hello My name is Ian ~ I am not on the site constantly so please be patient whilst waiting for responses to you queries - there is a test procedure that I need to carry out and it will be much quicker if you let me have you telephone number and I can then talk you through it.
Customer: replied 1 year ago.
01803 215010
Expert:  Dales-Electronic replied 1 year ago.
Give me five minutes and kindly have a pen and paper handy.
Expert:  Dales-Electronic replied 1 year ago.
You have mail
Dales-Electronic, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1431
Experience: I am a Home Appliance / Refrigeration Technician of 25yrs+ with my own business and for multi-brand national companies.
Dales-Electronic and other Appliance Specialists are ready to help you
Customer: replied 1 year ago.
Hi Ian, did you sent me another e-mail with the technicans from Torquay I can contact ?
Expert:  Dales-Electronic replied 1 year ago.
Yes hours ago, but just to be sure could you let me have your email again. Thanks.
Customer: replied 1 year ago.
***@******.***
Customer: replied 1 year ago.
Sorry Ian I have only received e-mails from just answer, allowing me to look at our conversation ... could you please send me the e-mail again please ..
regards
Andy
Expert:  Dales-Electronic replied 1 year ago.
Try it this time.
Customer: replied 1 year ago.
Hi Ian, I am getting a bit frustrated here as I have contacted ***** ***** - Integral Appliance Solutions 07815 085034 and they
a) don't deal with fridge freezer and
b) have never heard of just answersadly they could not recommend anybody else in the area.
Do you have any other option for me please and can you contact them and check if they would be able to do the job soon?
Expert:  Dales-Electronic replied 1 year ago.
two seconds - likely they wouldnt have heard of JA as its an American Company the recommended person was from my list of engineers. However try this company --
ACL Domestic Appliance Repairs on 0845(###) ###-####they are also refrigeration qualified.
Customer: replied 1 year ago.
just called them :
They told me "Please note that we are unable call out to American style or side by side refrigeration".
Customer: replied 1 year ago.
can you please check if they actually can do Samsung Fridge Freezer before you recommend a company
Expert:  Dales-Electronic replied 1 year ago.
Repaircare on 0843(###) ###-####they carry out Samsung American Style repairs.
Customer: replied 1 year ago.
cheers ***** ***** for your help
Expert:  Dales-Electronic replied 1 year ago.
A pleasure - come back to me if you need further help - Ian
Customer: replied 1 year ago.
can you please confirm that i have not signed a monthly contract and let me know what JA will charge me
regards
Andy
and have a nice evening
Expert:  Dales-Electronic replied 1 year ago.
I have asked them to cancel you subscription for you.

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