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Dales-Electronic, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1466
Experience:  I am a Home Appliance / Refrigeration Technician of 25yrs+ with my own business and for multi-brand national companies.
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I have a Neff American fridge freezer and the water pipe supplying the chilled filt

Customer Question

Hello. I have a Neff American fridge freezer and the water pipe supplying the chilled filtered water has cracked. Can this be replaced and if so how much
Submitted: 1 year ago.
Category: Appliance
Expert:  Dales-Electronic replied 1 year ago.
Hello My name is Ian ~ I am not on the site constantly so please be patient whilst waiting for responses to you queries - where is it cracked?
Customer: replied 1 year ago.
In 2 places on the pipe that goes into the door. Firstly near the connector which was repaired by cutting out the damaged section of pipe but the second one is where the pipe enters the door.
Expert:  Dales-Electronic replied 1 year ago.
OK is it actually broken in the door or have you got a bit left outside the hinge?
Customer: replied 1 year ago.
Sorry it is just inside the door
Customer: replied 1 year ago.
Do you want the model number of the fridge freezer?
Expert:  Dales-Electronic replied 1 year ago.
Yes please, the full ENr please.
Customer: replied 1 year ago.
K3990x6gb/02 side by side fridge freezer
Expert:  Dales-Electronic replied 1 year ago.
There is no repair kit or anything similar for this - the only way is to replace the door However, I have done this before with some success but it depends on how hands on you are and if you are prepared to have a go?
Customer: replied 1 year ago.
Thanks. The guy who installed the unit 10 years ago had tried but could not find a spare from neff. It has gone because of the stress on the pipe and I had expected that we are not the first customers to have the issue so I was hoping a solution existed without replacing the door.
Expert:  Dales-Electronic replied 1 year ago.
The pipe used is 6mm but if you get a piece of 1/4" copper pipe and bend it to 90 degrees it is possible with the use of a hair dryer to get the plastic pipe in the door warm and slide the copper pipe inside the plastic pipe. Once the plastic pipe goes cold it shrinks enough to seal the gap between the two. Its not an easy job and requires the door to be taken off and laid on a bench or table but it is doable. That's the best that you can do, because you cant pull the pipe out as it has been sealed in with the insulation during manufacture. If it works you just then use pushfit connectors on the other end of the bend and the supply pipe. You have little to lose and much to gain if it goes right.
Customer: replied 1 year ago.
Thank you very much for the advice. I don't suppose you do work in Sussex?
Customer: replied 1 year ago.
Or know someone who could does?
Expert:  Dales-Electronic replied 1 year ago.
To be honest I don't know anyone who would try, there are too many legal ramifications if it goes wrong, its more of a diy solution. As an example from a business point of view, I do this repair and its OK for six weeks and then whilst you are out it springs a leak and damages your flooring. As a company I would be required to repair/replace the flooring. These days engineers don't take any risks its too costly.
Dales-Electronic and other Appliance Specialists are ready to help you
Customer: replied 1 year ago.
Thank you very much for your help and advice.
Expert:  Dales-Electronic replied 1 year ago.
A pleasure, would you now kindly rate the information by using the star rating system at the top of the page, once done all further questions in the future are free of charge so feel free to come back to me if you need further help. Thanks for using JA and have a great evening - Ian