How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask KevinWhiteJA Your Own Question
KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 995
Experience:  Worked on appliances for more than 15 years
70193065
Type Your Appliance Question Here...
KevinWhiteJA is online now

Hoover washing machine model no:DYN 91644D Ser No; 310050914110133

Customer Question

Hoover washing machine model no:DYN 91644D Ser No; 310050914110133 Purchase date 13/06/2014
4 Year parts Guarantee taken out.
Fault indication : Error 15.
Please advise what error code is,means as nothing definite found when machine inspected.
I am a qualified Electrical Engineer.
Regards
Neil.
Submitted: 1 year ago.
Category: Appliance
Expert:  KevinWhiteJA replied 1 year ago.
Hi, welcome to Just answer .... Error 15 indicates defective control module which will need replacement...as its under warranty I recommend to contact the manufacturer and get the part replaced.________________________________________________________________________________________If you have further questions I will be pleased to assist you .. Please remember to RATE my answer Excellent or Good Service when you are satisfied....Thanks
Customer: replied 1 year ago.
I have only now received this communication and note from my credit card statement that i have been charged £20.00 and a further £28.00 membership fee on 5/1/16 which i did not agree to.
I have had the appliance repaired by a service engineer whilst awaiting your reply.
Can you please arrange for the credit of the £48.00 as i am not satisfied with paying £20.00 for an e mail !! and never agreed to a membership fee.
Neil LFarquhar ***@******.***

Related Appliance Questions