How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Dales-Electronic Your Own Question

Dales-Electronic
Dales-Electronic, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1429
Experience:  I am a Home Appliance / Refrigeration Technician of 25yrs+ with my own business and for multi-brand national companies.
26760916
Type Your Appliance Question Here...
Dales-Electronic is online now

I have a Hoover vh w654 d. The machine tripped our electrics

Customer Question

Hi. I have a Hoover vh w654 d. The machine tripped our electrics out. Now every light on the display illuminates when it is turned on but nothing happens. I have tried switching off then on to reboot but doesn't help. Also checked the outlet not blocked but that's all clear. Is it likely the circuit board is blown?
Submitted: 1 year ago.
Category: Appliance
Expert:  Dales-Electronic replied 1 year ago.
Hello My name is Ian ~ I am not on the site constantly so please be patient whilst waiting for responses to you queries - yes but more likely that something connected to it caused this to happen. This could be the dryer heater, wash heater or the motor. You will need to take out the two pcbs, (the facia board and the power board) and see if you can see any blown tracks or burnt sections. Once/if you have located something come back to me. The issue is that each board costs between £75-80 so its a big expense if you get it wrong. If you can see no burn marks we can look for other components which may be causing problems.
Customer: replied 1 year ago.
Hi. So have taken the lid off but can't see anything burnt out. Where should I be looking?
Expert:  Dales-Electronic replied 1 year ago.
The second image shows the back of the facia pcb which is likely to be OK as all it does is control the power board. You will need to take the back off and the board should be down in the base area. Unclip it and check this board it has all the power switching on it.
Customer: replied 1 year ago.
Hi. Is this the board? If so there is a blackened area in the middle as shown
Expert:  Dales-Electronic replied 1 year ago.
Yes thats the one, if you can leave it with me until tomorrow I have a company in Nottingham that repairs these boards and I will check if they do this type? And come back to you.
Dales-Electronic, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1429
Experience: I am a Home Appliance / Refrigeration Technician of 25yrs+ with my own business and for multi-brand national companies.
Dales-Electronic and other Appliance Specialists are ready to help you
Customer: replied 1 year ago.
Hi. Didn't hear back from you about your company in Nottingham so I sourced a new board from Hoover. Just fitted it but machine not working. A bit of illumination appears even when the machine is off and the dispense keeps filling. What's next thing to look At?
Expert:  Dales-Electronic replied 1 year ago.
First did the new board come configured for your appliance? Many manufacturers supply boards that have not been programmed ?
Customer: replied 1 year ago.
Well I bought it from Hoowver and they said it would take 5-7 days to arrive as would need programming. It's taken that time to arrive but is there any way I could tell? Have attached what the display shows now.
Expert:  Dales-Electronic replied 1 year ago.
Not very impressive at all - leave this with me and I'll come back to you. As a quick comment, I would say it has not been programmed for your appliance.
Customer: replied 1 year ago.
Ok. Will you come back to me by tomorrow? Been without machine sometime now :(
Customer: replied 1 year ago.
Hi. New board came thru this week. Washing worked fine on machine. Used tumble dryer for first time today and it tripped out my home electrics. The display now has nothing at all and when there is power to the machine you can hear and feel the heater going. Checked the board that was replaced and one of the terminals has blackened. What do you think the problem is?
Expert:  Dales-Electronic replied 1 year ago.
OK I would suggest you have a problem with your heater or fan assembly on the dryer section. This likely is what caused the first one to go.
Customer: replied 1 year ago.
When the first one went it was during a wash cycle. When the dryer tripped this eve there was a large amount of water in the drum. If the waste pipe had been kinked and the machine hadn't emptied properly when going from wash cycle to dry cycle, could this have caused the problem?
Expert:  Dales-Electronic replied 12 months ago.
Yes as the condenser dryer uses cold water to condense the moisture out which is duly pumped out and down the drain.

What Customers are Saying:

 
 
 
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
< Previous | Next >
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Rob

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
< Previous | Next >
  • http://ww2.justanswer.com/uploads/RO/royzee1/2012-10-11_16153_serviceengineers.64x64.jpg Rob's Avatar

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
  • http://ww2.justanswer.com/uploads/NE/needapplianceparts/2012-11-9_15310_rickcannon.64x64.jpg Appliance Parts's Avatar

    Appliance Parts

    Home Appliance Tech

    Satisfied Customers:

    82
    Appliance tech since 1992. Factory authorized
  • http://ww2.justanswer.com/uploads/JG/jgrella16/2011-9-12_73730_justanswerheadshot.64x64.jpg Jon's Avatar

    Jon

    Home Appliance Technician

    Satisfied Customers:

    1535
    Home appliance technician with over 12 years experience.
  • http://ww2.justanswer.com/uploads/SE/secondhandheaven/2014-11-23_141828_lge.64x64.jpg George-Allsorts's Avatar

    George-Allsorts

    Home Appliance Technician

    Satisfied Customers:

    1123
    A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
  • http://ww2.justanswer.com/uploads/RE/repairman4734/2011-5-21_171048_FarrellPic.64x64.png repairman4734's Avatar

    repairman4734

    Home Appliance Technician

    Satisfied Customers:

    684
    Thank you for your question, it is appreciated
  • http://ww2.justanswer.com/uploads/drcool299/2008-12-16_113651_francis.jpg drcool299's Avatar

    drcool299

    Home Appliance Technician

    Satisfied Customers:

    22
    I have been an Appliance tech for the past 15 years. Worked on most of the branded appliances.
  • http://ww2.justanswer.com/uploads/AS/asterixt/2015-8-31_143917_pic.64x64.jpg Michael's Avatar

    Michael

    Customer Service

    Satisfied Customers:

    2970
    I have been an appliance repair tech for over 30 years and will help you solve your problems.