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Michael
Michael, Customer Service
Category: Appliance
Satisfied Customers: 9308
Experience:  I have been an appliance repair tech for over 30 years and will help you solve your problems.
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Michaeli have a de longhi elatta cappaccino maker (ECAM45.75X).

Resolved Question:

hi michael
i have a de longhi elatta cappaccino maker (ECAM45.75X). I have had it about 18 months and for approx the last 6 months I have been having problems. fault message is 'water circuit empty, fill water circuit'.
have tried the water spout but theat ranomly seems to give how ater and steam but then when i switch to cappaccino or expresso i get a max of one cup and then the fauly message comes back. The machine should go through a 'rinsing cycle when turned on and off and this is not working either. I bought the maching from a major store in Geneva Switzerland but live in Nairobi, Kenya.
I tried the video that you have recommended before for another customer (http://www.youtube.com/watch?v=Z5rFxevqiBY) but that is a different machine and does not seem to be applicable. My problem will be that I cannot get it fixed in Kenya if it is a serious fault.
thanks ***** *****
Submitted: 1 year ago.
Category: Appliance
Customer: replied 1 year ago.
hi michaeli have a de longhi elatta cappaccino maker (ECAM45.75X). I have had it about 18 months and for approx the last 6 months I have been having problems. fault message is 'water circuit empty, fill water circuit'.
have tried the water spout but that ranomly seems to give hot water and steam (nothng is flowing currently either water, steam or coffee) but then when i switch to cappaccino or expresso i get a max of one cup and then the fault message comes back. The machine should go through a 'rinsing cycle when turned on and off and this is not working either. I bought the maching from a major store in Geneva Switzerland but live in Nairobi, Kenya.I tried the video that you have recommended before for another customer (http://www.youtube.com/watch?v=Z5rFxevqiBY) but that is a different machine and does not seem to be applicable. My problem will be that I cannot get it fixed in Kenya if it is a serious fault.thanks ***** *****
Customer: replied 1 year ago.
I have been away for a while and having checked further with my wife the machine has been used very little in the past 4 months i.e. average 1 cup per week. Makes me think that there is a blockage of some kind (air or coffee grounds??)Can Skype if this helps and show you the machine and messages.
Expert:  Michael replied 1 year ago.
Hi David,I would like to help you but I don't have Skype capabilities right now.This problem is a faulty sensor in the water reservoir.You can replace that yourself if your a little bit handy and have a few basic hand tools. I will help you do this;-)The best place to order the part is from this site: http://www.ereplacementparts.com/delonghi-parts-c-122345.html?utm_source=Bing&utm_medium=cpc&utm_campaign=delonghi+-+search+-+mikeor call:(###) ###-####on-Fri 8am - 10pm ESTSat 9am - 8pm ESTIn any case, I will stick with you until this is complete.Please rate kindly thus far, it won't cost you anything to rate my service to you kindly,There is NO cost to rate Kindly;-)But it is the only way I am credited for my time and expertise in this field.Then you can reach me by simply replying to this message anytime.Thank you and have a nice day!Tech Michael
Customer: replied 1 year ago.
hi Michaelthe link you sent doesn't seem to have my exact model number. do you have a specific link to the part you think is required for an ECAM 45.7x 'Bean to Cup Espresso and Cappuccino Machine'.you are sure that there is not any blockage that we can remove, air or coffee grounds? (ordering parts will take weeks or months to arrive here in Nairobi).The only thing I have not done that I could think of was to replace the water filter (as I only have one left and will have to buy more next time I visit Europe). I didn't think that this could be the problem as I did remove the water filter completely and tried the machine without a water filter and got all the same results problems. An expired water filter could not cause a total blockage could it?CheersDavid
Expert:  Michael replied 1 year ago.
Hi , lol, I should have mentioned, that these sites, especially this one doesn't show ALL Models and Parts.You need to CALL them, for this is all.Please rate kindly so we don't get disconnected.There is no cost for that ;-)Tech Michael
Michael, Customer Service
Category: Appliance
Satisfied Customers: 9308
Experience: I have been an appliance repair tech for over 30 years and will help you solve your problems.
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