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Daniel, Home Appliance Technician
Category: Appliance
Satisfied Customers: 16748
Experience:  20+ yrs. experience in white goods repair. NVQ Level 2 electronics manufacturers training courses.
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My Bosch advantixx wash + dry has started stopping 17 mins

Customer Question

Hi my Bosch advantixx wash + dry has started stopping 17 mins in to the drying cycle. Any ideas how I can sort it
Submitted: 1 year ago.
Category: Appliance
Expert:  Daniel replied 1 year ago.
Can you post the model number of the washer please.
Customer: replied 1 year ago.
Where will I find that? It only has Advantixx Wash + Dry on the machine. There is WVD24460GB on the back of the manual
Expert:  Daniel replied 1 year ago.
Thanks for that the WVD is the model number.
If you turn the dial to off and back on again does it clear the display?
Are you able to restart it again?
If so is the same thing happening or do you get any error codes coming up?
Customer: replied 1 year ago.
Yes it clears it completely and there aren't any error codes coming up. The machine will work absolutely fine for 17 mins on both the drying cycles then it's almost as if it thinks it has finished
Expert:  Daniel replied 1 year ago.
Ok when you open the door when it stops is it hot and steamy in there?
Customer: replied 1 year ago.
No it isn't
Expert:  Daniel replied 1 year ago.
Ok is there any heat at all from the dryer side?
Customer: replied 1 year ago.
I don't think there was - I stopped it a while ago now. Would it help if I put it on for the 15 min cycle?
Expert:  Daniel replied 1 year ago.
Ok no worries. I think you may find its not heating here that's why its stopping as if it was heating you would have felt it as it would have been hot.
What you need to do is pull the washer out and remove the top.
Make sure its unplugged and then towards the front on the top you will see a small thermostat with a red button in the middle. This is the reset button. Press this in and if you hear a click then its just reset so then retry the dryer and see what happens from there.
Let me know what happens.
Customer: replied 1 year ago.
Ok, thank you :)
Expert:  Daniel replied 1 year ago.
Your welcome.
Daniel and other Appliance Specialists are ready to help you
Customer: replied 1 year ago.
Hi where is the button to press please
Customer: replied 1 year ago.
It's ok I found it
Expert:  Daniel replied 1 year ago.
Customer: replied 1 year ago.
It worked! Thank you very much
Expert:  Daniel replied 1 year ago.
Nice one, Glad to hear its sorted and thanks for letting me know.