How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Daniel Your Own Question
Daniel
Daniel, Home Appliance Technician
Category: Appliance
Satisfied Customers: 16566
Experience:  20+ yrs. experience in white goods repair. NVQ Level 2 electronics manufacturers training courses.
15468697
Type Your Appliance Question Here...
Daniel is online now

Candy PVI 640 C error code E1 disconnected from power

Resolved Question:

Candy PVI 640 C error code E1 disconnected from power for 1 hour reconnected still have error code
Submitted: 1 year ago.
Category: Appliance
Expert:  Daniel replied 1 year ago.
Hi
E1 error code is a supply voltage fault.
If turning it off hasn't cured it then you need to remove the hob from the work top and turn it over and remove the cover were the mains cable goes.
Make sure the power is turned off and then check the mains connection for burning. If that looks ok then disconnect the wiring from the hob and leave it 20 mins as with the cable removed it will allow the componments in there to discharge themselves.
Then reconnect the hob and turn the power back on and see if that cures it.
If its still the same then im afraid the power board will be the issue here. As to be honest with you when ever an Induction hob fails and its not the power supply then its always the power board. As that's all that's in there. You have 4 magnetic plates and a power board. Now the magnetic plates wont cause this so it just leaves the power board which to be honest is cheaper to buy a new hob then get a new board for this as spares are very expensive.
But try the above first and see how it goes and let me know.
Regards
Daniel and other Appliance Specialists are ready to help you
Customer: replied 1 year ago.
Ok thanks will check that now but think it will be a trip to the shops
with regards
paul