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George-Allsorts
George-Allsorts, Senior Appliance Technicial Manager
Category: Appliance
Satisfied Customers: 1448
Experience:  A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
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The flame effect on my Demplex BIZET BZT20/20N fire keeps going

Resolved Question:

The flame effect on my Demplex BIZET BZT20/20N fire keeps going off. to switch it back on I have to switch of at mains, wait a few seconds and switch on again. It stays on for approx 4 hours each time.
Submitted: 1 year ago.
Category: Appliance
Expert:  George-Allsorts replied 1 year ago.
Hello, my name is George..
When was the appliance purchased?
Kindly be patient whilst awaiting any responses from me as I'm not constantly available.
Customer: replied 1 year ago.
Purchased my fire in October 2014
Expert:  George-Allsorts replied 1 year ago.
Ok.. Can you tell me EXactly what happens from the time that you turn it on to the time it goes off, and what happens when it does go off..
Also, can you tell me if you still have the receipt.
Customer: replied 1 year ago.
The fire will switch on from the remote but not off. The fire cuts out after about 4hours and the only way to switch on again is by switching off at the wall socket waiting a few seconds and then switching on again. I have replaced batteries in the remote.
Expert:  George-Allsorts replied 1 year ago.
The FP08004 Control PCB is faulty.. This will need replacement.
Before you do this I suggest you ring GDC who are the manufacturers to see if they will replace the broken part for you due to its young age.
Customer: replied 1 year ago.
Thank you. Armed with this information I will contact manufactures. I do have receipt, unfortunately the appliance is just out of warranty.
Expert:  George-Allsorts replied 1 year ago.
The manufacturers will sometimes help you if the appliance is only just out of warranty.
Please remember to rate the assistance I have given you if you have not already done so.
regards
George-Allsorts, Senior Appliance Technicial Manager
Category: Appliance
Satisfied Customers: 1448
Experience: A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
George-Allsorts and other Appliance Specialists are ready to help you
Customer: replied 1 year ago.
Am pursuing repair with manufacture.

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