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Michael
Michael, Customer Service
Category: Appliance
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Experience:  I have been an appliance repair tech for over 30 years and will help you solve your problems.
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Hygena cooker hood APP 2310switched on the lighting to the

Resolved Question:

Hygena cooker hood APP 2310
switched on the lighting to the hood & it trip the main switch.
both bulbs blown but fan still working after I flicked the trip switch back & replaced both bulbs
Submitted: 1 year ago.
Category: Appliance
Expert:  Michael replied 1 year ago.
Hi, I am Tech Michael a specialist expert in this field and I will be assisting you today. I am a Master Technician that's dedicated to giving you the best Answer possible.If you are new to the site, this is briefly how it works:1. We may need some back and forth to exchange information (if needed) and there is no extra cost for replying.2. I will give you the best possible Answer for your problem without the ability of actually being present with you.The better you describe the problem, the quicker I can help ;-)3. Remember to leave a Positive Rating ,it doesn't cost anything additional to rate kindly;-)I am only credited for my time and expertise if you rate kindly.How old is your Hygena 2310?Is it still tripping the breaker when you try it with the new bulbs?Please remove the bulbs, and then try it, will it still trip the breaker? Thank youTech Michael
Customer: replied 1 year ago.
the cooker hood was installed 12 years ago as part of an MFI kitchen
It is not tripping anymore with or without the new 40w bulbs. Just no lighting with new bulbs but still the fans work.
The two bulbs after the trip, one detached from the metal base & I had to use pliers to unscrew the base, the other was just loose between bulb & base but was able to unscrew.
Expert:  Michael replied 1 year ago.
Hi this is a shorted main control board. Its pretty easy to replace and you can get a new board from: http://www.espares.co.uk/I would call them because the don't list all these parts online;-)Sales0844 9777 888After sales0333 4007 888For security and training purposes, telephone calls may be recorded or monitored.Outside the UK? Call us on: +44 (0) 20 7717 5046.eSpares LtdMedco HouseBordesley Green Road BirminghamB9 4UAUnited KingdomIn any case, I will stick with you until this is complete.Please rate my service thus far.EXCELLENT (5 Stars) would be greatly appreciated.There is NO cost to rate Kindly;-)Also it is the only way I am credited for my time and expertise with you.Once you rate, I will be notified and will add your question to my priority list so you can reach me anytime until this problem is solved.Then you can reach me by simply replying to this message anytime.Thank you and have a great day!Tech Michael
Customer: replied 1 year ago.
thanks Michael, have just called them but office is closed so will order on Monday.
Expert:  Michael replied 1 year ago.
Ok sounds good, Please rate kindly at this time so I can remain with you until this is finished and working ad it should, no cost for that;-)Thank you and have a wonderful weekend!Tech Michael
Michael, Customer Service
Category: Appliance
Satisfied Customers: 9495
Experience: I have been an appliance repair tech for over 30 years and will help you solve your problems.
Michael and other Appliance Specialists are ready to help you
Customer: replied 1 year ago.
Part you recommended is currently out of stock but will have more in in 2-3 weeks- have ordered but can cancel if another supplier can be found- any ideas other than espares?

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