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George-Allsorts
George-Allsorts, Senior Appliance Technicial Manager
Category: Appliance
Satisfied Customers: 1448
Experience:  A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
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Fridge/Freezer Model ENN26800 Prod No###-##-####03 Serial

Customer Question

Fridge/Freezer Model ENN26800 Prod No###-##-####03 Serial No 11000011
Ice forms on the bottom of the freezer.
We cannot find a drain hole for the water. Is there one.?
Can you identify the problem?
Thank You
Submitted: 1 year ago.
Category: Appliance
Expert:  George-Allsorts replied 1 year ago.
Hello, my name is George..
If you go to the rear of the appliance you will see a large black compressor at the base.. On the top of this compressor will be a condensate tray into which the water you are finding at the base of the freezer should flow.. Above the tray is a tube that comes from the inside of the freezer.. The likelihood is that the tube is blocked or that water in the tube has frozen before being drained through.
You can fully defrost the freezer if frozen, or remove the plastic cover for the evaporator at the top of the freezer to access and unblock the tube.
Kindly be patient whilst awaiting any responses from me as I'm not constantly available.
George-Allsorts and other Appliance Specialists are ready to help you
Expert:  George-Allsorts replied 1 year ago.
As requested, my contact details are listed below should you need to call me.