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Michael
Michael, Customer Service
Category: Appliance
Satisfied Customers: 9132
Experience:  I have been an appliance repair tech for over 30 years and will help you solve your problems.
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I have coal effect gas fire (valor). The engineer has "repaired"

Customer Question

I have coal effect gas fire (valor). The engineer has "repaired" it 2-3 times but only lasts a couple of days. The ignition is by pressing a side lever and holding down for20-30 secs.Trouble is, it wont stay lit, flame just goes out. I jam the lever down and leave for a while-last time was at least 40mins before Icould get it to stay lit.
Hope you can help me with this
Thank you
James Kean
Submitted: 9 months ago.
Category: Appliance
Expert:  Michael replied 9 months ago.
H James,sorry to hear that;-(Is that the part, the engineer keeps repairing?That will help me a lot to know whats happening;-)Thanks JamesTech Michael
Customer: replied 9 months ago.

There is a part which the spark ignites the gas from (when lever pushed all the way down) just under the coal. Was told there must have been dirt in it ,but I'm back to square one. Would taking the front off and vacuuming this part help (reluctant to do this, but if this would help......)

Thank you

James Kean

Expert:  Michael replied 9 months ago.
Hi James, thanks, ***** ***** reply.I cleaning would possibly help if that wasn't done recently and there is cob webs and dust in the igniter. But sometimes with the problem you are having the Igniter or I should say, the thermocouple (the automatic cut out for safety) that isn't working would need to be replaced.I don't know who is fixing this for you but they aren't doing the proper job here lol.Since it was fixed recently I woudl contact the engineer who looked at it last and have them fix it correctly at no cost to you since you likely already paid for this more than one time and still have the same issues.In this case, it may just need that thermocouple cleaned and adjusted but this shoudl be done by an experienced gas technician due to safety concerns and experience to know how to set it correctly or replace that part if it is indeed faulty as I suspect.I wish I had better news for you I really do, James But that is the route I woudl go with this problem. I do knwo the part for this one isn't very expensive so thats a good thing. In any case, I will stick with you until this is complete.Please rate my service thus far.EXCELLENT (5 Stars) would be greatly appreciated. Also it is the only way I am credited for my time and expertise with you.Once you rate, I will be notified and will add your question to my priority list so you can reach me anytime until this problem is solved.Then you can reach me by simply replying to this message anytime.Thank you and have a great day!Tech Michael

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