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George-Allsorts
George-Allsorts, Senior Appliance Technicial Manager
Category: Appliance
Satisfied Customers: 1448
Experience:  A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
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My machine stops part way through the wash and the letters

Resolved Question:

My machine stops part way through the wash and the letters HEI appear, could you please tell me the problem, this is not in the book.
Submitted: 1 year ago.
Category: Appliance
Expert:  George-Allsorts replied 1 year ago.
Can you tell me the brand and model number of the appliance please? regards
Customer: replied 1 year ago.
Samsung Diamond WF8602NGW
Expert:  George-Allsorts replied 1 year ago.
Then the issue you have is HE1 not HEI and it refers to the lack of heat being sensed within 7 minutes.. Test your heater element and if the heater element is ok check the thermister.
Customer: replied 1 year ago.
how do i check the heater element? does the back of the machine have to be taken off
Expert:  George-Allsorts replied 1 year ago.
Yes, if you remove the rear panel, the heater is available at the bottom of the tub.. Remove the two power cables from the heater and use a multimeter on continuity to test the heater.
Customer: replied 1 year ago.
Thank you for your help, i think i will have to call a repair man in for this job though.
kind regards,
Patricia
Expert:  George-Allsorts replied 1 year ago.
Ok Patricia, if you let me know your postcode I can see if I have details of a local engineer for you. regards
Customer: replied 1 year ago.
CO130BH
Expert:  George-Allsorts replied 1 year ago.
Careys48 Milden RoadIpswichPhone: 01473 233533
Expert:  George-Allsorts replied 1 year ago.
Appliance Engineers LtdTorrington closeChelmsfordPhone: 01245 460500 Mobile: 07504 056104
Expert:  George-Allsorts replied 1 year ago.
Above are two engineers that cover your area.. I hope that helps. Regards
George-Allsorts and 2 other Appliance Specialists are ready to help you
Customer: replied 1 year ago.
Thank you very much for your help,

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