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George-Allsorts
George-Allsorts, Senior Appliance Technicial Manager
Category: Appliance
Satisfied Customers: 1448
Experience:  A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
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Is my tumble dryer safe. model IDCA835UK serial no.###-##-####

Customer Question

Is my tumble dryer safe. model IDCA835UK serial no.###-##-#### ***** code ***********
Submitted: 9 months ago.
Category: Appliance
Expert:  Michael replied 9 months ago.
Hi, Please let me know what you specifically have concerns about on this dryer and I will explain the best I can to help you;-)Also is this concern due to a possible recall?Thank youTech Michael
Customer: replied 9 months ago.
No concerns just checking with all the troubles with tumble dryers
Expert:  Michael replied 9 months ago.
Hi if it seems to run well, this model is very safe with No fire safe issues or parts failures that woudl result in a fire;-) It is s a good idea to have the unit cleaned out professionally every two years of use, just to remove dust that can get in the workings. Its cheap to have done as well:-)But this is a very safe dryer alo Creda is a very good company.I hope that helps you feel better about your dryers safety, I have been an applaince repair technician for over 30 years so I knwo these dryers well lol;-) Thank you and have a great day! Please rate kindly before you go!Tech Michael
Expert:  George-Allsorts replied 9 months ago.
IMPORTANT - PLEASE READ IMPORTANT - PLEASE READ IMPORTANT - PLEASE READ Hello Susan, my name is George. Please ignore the incorrect and dangerous advice give by Michael above Following Whirlpool's acquisition of the Hotpoint/Indesit brands, Indesit Company has closely reviewed the safety of its product portfolio.As part of the review identification of potential concerns with two types of tumble dryers manufactured between April 2004 and September 2015 have been made. In some cases, excess fluff can come into contact with the heating element and present a risk of fire.An extensive consumer outreach and service action plan has been activated in order to provide consumers with products that are updated to higher safety and quality standards. An arrangement will be made for a visit from an engineer, free of charge, to modify your appliance. The service call will take approximately one hour. The improvements are believed to be necessary and will further enhance the safety and quality of your dryer.In the meantime consumers may continue to use their products, provided that appliances are not left unattended whilst operating. Unfortunately the appliance Model & Serial number you gave: IDCA835UK###-##-####is one of the affected modelsPlease register the appliance to be serviced with the Safety Modification immediately
Expert:  George-Allsorts replied 9 months ago.
Susan, pleae remember to rate the assistance by me appropriately, and if you need further advice please ask.

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