How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Dales-Electronic Your Own Question

Dales-Electronic
Dales-Electronic, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1464
Experience:  I am a Home Appliance / Refrigeration Technician of 25yrs+ with my own business and for multi-brand national companies.
26760916
Type Your Appliance Question Here...
Dales-Electronic is online now

I have a Siemens dishwasher about 5 years old now and it

Resolved Question:

Hi, I have a Siemens dishwasher about 5 years old now and it has started taking much longer than usual to complete its cycle and yesterday ran for over 4 hours it doesn't seem to stop. Any ideas what the problem might be?
Submitted: 1 year ago.
Category: Appliance
Expert:  Dales-Electronic replied 1 year ago.
It sounds very much like the heater element has failed, Can you put it on the hottest wash you have and tell me after about 45 minutes if the water is hot? Secondly, could you let me have the model number which is laser etched in the top of the inner stainless steel door frame. Ian
Customer: replied 1 year ago.
The heater is definitely working because when I stopped it mid cycle the inside was very hot. The model is FD9004 the e NR is SN65e0003b / 17. I think it is difficult to read.
Expert:  Dales-Electronic replied 1 year ago.
OK can you have another look for me, that is not listed as a Siemens product.
Customer: replied 1 year ago.
It could be SN65E000GB / 17
Expert:  Dales-Electronic replied 1 year ago.
Yes thats the one, thank you. can I just confirm that the appliance is going through its programs it just takes longer and longer ?
Customer: replied 1 year ago.
That is correct, it used to take around 2.5 hours but last completed cycle was 3.5 and the last one at 4 hours was still filling with water so I stopped it. Dishes were clean but wet! and water was pooled in the bottom.
Expert:  Dales-Electronic replied 1 year ago.
OK as you will be aware the dishwasher uses the heater to steam the plates dry, can you just indulge me and do a medium temp wash and confirm that the plates are steamed dry. I am reticent to say that it is the main control pcb until I am sure that the heater is actually working correctly.
Customer: replied 1 year ago.
I have tried to run another cycle after resetting it, but it seems to make a strange noise and doesn't start running any water. Thanks for your help but I am going to give up and order a new machine.
Expert:  Dales-Electronic replied 1 year ago.
OK no worries - would you kindly rate the information given by selecting from the star rating at the top of the page, this allows me to shut down the job on the system. Thank You for using JA and have a great evening.
Dales-Electronic, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1464
Experience: I am a Home Appliance / Refrigeration Technician of 25yrs+ with my own business and for multi-brand national companies.
Dales-Electronic and other Appliance Specialists are ready to help you

What Customers are Saying:

 
 
 
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
< Previous | Next >
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Rob

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
< Previous | Next >
  • http://ww2.justanswer.com/uploads/RO/royzee1/2012-10-11_16153_serviceengineers.64x64.jpg Rob's Avatar

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
  • http://ww2.justanswer.com/uploads/NE/needapplianceparts/2012-11-9_15310_rickcannon.64x64.jpg Appliance Parts's Avatar

    Appliance Parts

    Home Appliance Tech

    Satisfied Customers:

    82
    Appliance tech since 1992. Factory authorized
  • http://ww2.justanswer.com/uploads/JG/jgrella16/2011-9-12_73730_justanswerheadshot.64x64.jpg Jon's Avatar

    Jon

    Home Appliance Technician

    Satisfied Customers:

    1535
    Home appliance technician with over 12 years experience.
  • http://ww2.justanswer.com/uploads/SE/secondhandheaven/2014-11-23_141828_lge.64x64.jpg George-Allsorts's Avatar

    George-Allsorts

    Home Appliance Technician

    Satisfied Customers:

    1123
    A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
  • http://ww2.justanswer.com/uploads/RE/repairman4734/2011-5-21_171048_FarrellPic.64x64.png repairman4734's Avatar

    repairman4734

    Home Appliance Technician

    Satisfied Customers:

    684
    Thank you for your question, it is appreciated
  • http://ww2.justanswer.com/uploads/drcool299/2008-12-16_113651_francis.jpg drcool299's Avatar

    drcool299

    Home Appliance Technician

    Satisfied Customers:

    22
    I have been an Appliance tech for the past 15 years. Worked on most of the branded appliances.
  • http://ww2.justanswer.com/uploads/AS/asterixt/2015-8-31_143917_pic.64x64.jpg Michael's Avatar

    Michael

    Customer Service

    Satisfied Customers:

    2970
    I have been an appliance repair tech for over 30 years and will help you solve your problems.