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Michael
Michael, Customer Service
Category: Appliance
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Experience:  I have been an appliance repair tech for over 30 years and will help you solve your problems.
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My Neff dishwasher failed to drain, but I have discovered

Customer Question

My Neff dishwasher failed to drain, but I have discovered that the cylindrical part of the filter has lost the vertical strut on one side. Two pieces like slender match sticks found. New part required?
Submitted: 1 year ago.
Category: Appliance
Expert:  Michael replied 1 year ago.
Hi Sorry to hear that. May I have the full model # ***** I can help you effectively?Thank youTech Michael
Michael, Customer Service
Category: Appliance
Satisfied Customers: 9308
Experience: I have been an appliance repair tech for over 30 years and will help you solve your problems.
Michael and other Appliance Specialists are ready to help you
Customer: replied 1 year ago.
From the door of the machine:
NEFF GMBH TypS9J1F
S5543x2GB/17
FD8211 110002 I hope what you need is here. Thank you! Vivien Mackie
Expert:  Michael replied 1 year ago.
Hi Vivien,I tried to call you this morning but got no answer;-( Please write me back and let me know when I you have time to talk about this issue with your dishwasher.Thank yous Viv.Tech Michael
Customer: replied 1 year ago.
How did I miss your call? I thought I was glued to the phone all day!
I decided to put the dishwasher parts back, and risked a cold rinse. It worked, to my surprise. I think the perforated drum around the filter that you remove for cleaning has two vertical struts, one on each side, and that the small yellow sticks, like raw pasta,which I found were the broken struts from one side. If this is the case, I guess that the perforated drum should be replaced.
Please phone Monday morning after 8.
'Viv'
Expert:  Michael replied 1 year ago.
Hi Viv I am trying your # ***** but it has me on hold please make sure you gave just answer the correct Phone #so I can reach you.I keep trying you. Thanks Tech Michael
Customer: replied 1 year ago.
The number I gave is correct - (0141)(###) ###-#### ***** do not know why there is a problem.
Expert:  Michael replied 1 year ago.
Hi I am calling now but am on the systems hold waiting for you to answer. I have reported this one to Customer service so they can find out why I am having trouble reaching you by phone. Thanks for your patience. Tech Michael
Expert:  George-Allsorts replied 1 year ago.
Hello Viv, my name is ***** ***** I am the person that has just spoken to you on the telephone.. The part you need is part number 00427903 and is available at the following link..Filter-micro Complete cylindrical filter unit for dishwashers I am aware that there have been problems with getting your answer and your telephone call.. Please can you talk/write to Just Answer Customer Services about this or email them at***@******.***
Expert:  George-Allsorts replied 1 year ago.
Hello Viv,Please let me know how you get on with ordering the part required.. Also let me know if there is anything else I can do for you. regardsGeorge

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