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George-Allsorts
George-Allsorts, Senior Appliance Technicial Manager
Category: Appliance
Satisfied Customers: 1448
Experience:  A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
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The dishwasher tablet either stays in the "box" or comes out

Resolved Question:

the dishwasher tablet either stays in the "box" or comes out but does not dissolve .Whirlpool dishwasher model ADP7966 .12 years old .No problems till now .
Submitted: 1 year ago.
Category: Appliance
Expert:  George-Allsorts replied 1 year ago.
Can you tell me the Service Code of the appliance please.. It starts with '85' and you'll find it on the label down the right side of the door when open regards
Customer: replied 1 year ago.
8542 796 15700
Expert:  George-Allsorts replied 1 year ago.
Thank you for getting that..Can you run a wash for atleast 15 minutes... then open the door and tell me if the top spray arm rotates, also, whether the water is cold/warm/hot please. regardsGeorge Please be patient, I may not be able to respond to you straight away..
Customer: replied 1 year ago.
Sorry for the delay -I had to go out .Tried on quick wash -water cold &it doesn't look as though the spray arm has rotated
Expert:  George-Allsorts replied 1 year ago.
okay, first two things to do or to remove the filter at the base of the appliance and ensure that that is clean and remove the spray arms for both the top and the bottom and give them a washout
Customer: replied 1 year ago.
Done that
Expert:  George-Allsorts replied 1 year ago.
Did you make sure that water runs through all the holes on the spray arms whilst rinsing them? Can you put it on a hot wash for the same amount of time.. tell me if it is heating.
Customer: replied 1 year ago.
Put it on hottest wash .after 20 min opened door -water was hot ,still on rinse so tablet still in box
20 min later looked again -water very hot ,tablet gone
At end of wash all crockery & cutlery bright & gleaming.
Wonderful
Expert:  George-Allsorts replied 1 year ago.
Ok.. That's great. I need you to buy a proprietory dishwasher cleaner and use it following the manufacturers instructions.. Do it twice if you feel that it may benefit after the results you get the first time. Kindly rate the assistance I have given you using the Star System provided
Customer: replied 1 year ago.
Done that
Expert:  George-Allsorts replied 1 year ago.
So now you should have no problem.. Put the wash onto a quickwash and open to check after 15mins
George-Allsorts, Senior Appliance Technicial Manager
Category: Appliance
Satisfied Customers: 1448
Experience: A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
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