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George-Allsorts, Senior Appliance Technicial Manager
Category: Appliance
Satisfied Customers: 1448
Experience:  A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
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My Dimplex Eco has stopped working. It will no longer switch

Resolved Question:

My Dimplex Eco has stopped working. It will no longer switch on. The fuse is ok so I wonder if the memory system has been programmed accidentally to prevent it working.
Submitted: 1 year ago.
Category: Appliance
Expert:  George-Allsorts replied 1 year ago.
Hello Ted, my name is***** you tell me the model number please.. This is usually on a label on the rear of the appliance. regards
Customer: replied 1 year ago.
Hi George,
The model number is *****
Expert:  George-Allsorts replied 1 year ago.
Thanks for that Ted.. Can you tell me, if you press the On/Off button, does the neon surrounding that button light up? The On/Off button looks like the image in the link below
Expert:  George-Allsorts replied 1 year ago.
or this
Customer: replied 1 year ago.
NO sign of life George on pressing any button
Expert:  George-Allsorts replied 1 year ago.
It is likely then that the Control Board has been blown... Parts are not available for this model Ted but, if yours is under 5 years old then it will still be under warranty as they come with a 5 year warranty from GDC. Please rate the assistance give by me today & feel free to ask further questions.
Customer: replied 1 year ago.
It's more than 5 yrs old so it's off to the tip. I don't know how to rate this experience as the outcome was negative.
Expert:  George-Allsorts replied 1 year ago.
Hi Ted, when you are rating, you are rating my assistance to you and the time I spent trying to assist you, not how disappointed you are with the manufacturer, the appliance, or the fact that the appliance has no available parts.. regardsGeorge
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