How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Daniel T. Your Own Question

Daniel T.
Daniel T., Home Appliance Technician
Category: Appliance
Satisfied Customers: 15329
Experience:  20+ yrs. experience in white goods repair. NVQ Level 2 electronics manufacturers training courses.
15468697
Type Your Appliance Question Here...
Daniel T. is online now

Hotpoint wmpf 843g uk. Problem sel. prog. door locks m\c doesn't

Resolved Question:

hotpoint wmpf 843g uk. Problem sel. prog. door locks m\c doesn't fill.Unable to open door
emerg. pull has to be used.Suspect level switch and\or door lock,both items replaced- still
the same problem.Send main c.b. off for repair, p.c.b. repaired fitted no joy.Return p.c.b.,
checked and rectified,board fitted again and still the same.Everything on m\c rechecked,all
good- motor, heater, inlet, drain, n.t.c., prog.display good. Purchase NEW p.c.b. code *********** s\n(###) ###-####(original p.c.b.- code *********** s\n(###) ###-####.On fitting find fault code FO9 and erratic l.e.d. display on prog. fascia. Assured p.c.b. is correct
for the model and s\n. Put original board back,display back to normal and the original problem still there. Any ideas of how to get around this problem?
Submitted: 12 months ago.
Category: Appliance
Expert:  Daniel T. replied 12 months ago.
Hi if you have error code F09 this means the control board hasn't been programmed up. Did you buy a brand new one or was it a refurbished board? Were abouts did you buy the board from?
Customer: replied 12 months ago.
Brand-new board fitted and purchased from Gillman`s Appliances, Gloucester City.
Customer: replied 12 months ago.
How can the board be reprogrammed?
Expert:  Daniel T. replied 12 months ago.
Ok that's the problem. Brand new boards are all blank. They have to be programmed up with the programming kit. Now for you to do this is going to be very expensive. As you need to buy the card reader and then the correct smart card to be able to program the board up. Now Hotpoint are the worst for this as they sell them but don't actually tell you its blank. To get the programming kit the smart card reader is about £115 click here for the card reader then you need to buy the smart card which is about £30 and is a one hit card so if you get it wrong you need to get another one.Now the cheapest option here is to get Hotpoint in to fix it on there fixed price repair for £110 all in. For this they will replace the board and program it with there laptop. So if you are able to return the board and get a refund then go the Hotpoint way as for £110 they will fix it. As from what you say every thing is ok and you have replaced the door lock and pressure switch so its more then likely the control board at fault here. Sorry its not good news here but unless you buy the programming kit you are unable to program the control board up here. If you need anymore info just get back to me. Regards
Customer: replied 12 months ago.
Many thanks for your advise, I now know card readers are available. In the past new boards have always been o.k..Will investigate further regarding the card reader and `smart cards`.Again, many thanks.
Expert:  Daniel T. replied 12 months ago.
No worries your very welcome. Have a look on Ebay and see if you can find a second hand reader on there. Then if you do and you want the correct smart card let me know and I will get the correct part number for you on this.
Daniel T., Home Appliance Technician
Category: Appliance
Satisfied Customers: 15329
Experience: 20+ yrs. experience in white goods repair. NVQ Level 2 electronics manufacturers training courses.
Daniel T. and other Appliance Specialists are ready to help you
Expert:  Daniel T. replied 12 months ago.
Just a though as well. There is a company out there that sell refurbished board that come programmed up ready to fit so worth checking them out as well. Click here for the website

What Customers are Saying:

 
 
 
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
< Previous | Next >
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Rob

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
< Previous | Next >
  • http://ww2.justanswer.com/uploads/RO/royzee1/2012-10-11_16153_serviceengineers.64x64.jpg Rob's Avatar

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
  • http://ww2.justanswer.com/uploads/NE/needapplianceparts/2012-11-9_15310_rickcannon.64x64.jpg Appliance Parts's Avatar

    Appliance Parts

    Home Appliance Tech

    Satisfied Customers:

    82
    Appliance tech since 1992. Factory authorized
  • http://ww2.justanswer.com/uploads/JG/jgrella16/2011-9-12_73730_justanswerheadshot.64x64.jpg Jon's Avatar

    Jon

    Home Appliance Technician

    Satisfied Customers:

    1535
    Home appliance technician with over 12 years experience.
  • http://ww2.justanswer.com/uploads/SE/secondhandheaven/2014-11-23_141828_lge.64x64.jpg George-Allsorts's Avatar

    George-Allsorts

    Home Appliance Technician

    Satisfied Customers:

    1123
    A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
  • http://ww2.justanswer.com/uploads/RE/repairman4734/2011-5-21_171048_FarrellPic.64x64.png repairman4734's Avatar

    repairman4734

    Home Appliance Technician

    Satisfied Customers:

    684
    Thank you for your question, it is appreciated
  • http://ww2.justanswer.com/uploads/drcool299/2008-12-16_113651_francis.jpg drcool299's Avatar

    drcool299

    Home Appliance Technician

    Satisfied Customers:

    22
    I have been an Appliance tech for the past 15 years. Worked on most of the branded appliances.
  • http://ww2.justanswer.com/uploads/AS/asterixt/2015-8-31_143917_pic.64x64.jpg Michael's Avatar

    Michael

    Customer Service

    Satisfied Customers:

    2970
    I have been an appliance repair tech for over 30 years and will help you solve your problems.
 
 
 

Related Appliance Questions