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Rob
Rob, Home Appliance Technician
Category: Appliance
Satisfied Customers: 420
Experience:  20 yrs. experience with a major worldwide manufacturer.
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I have a Stoves Newhome cooker in a mobile home with a faulty

Customer Question

I have a Stoves Newhome cooker in a mobile home with a faulty plate warming element. I am unable to get a manual so I wondered how to gain access to replace this element.
Submitted: 8 months ago.
Category: Appliance
Expert:  Dales-Electronic replied 8 months ago.
Give me a couple of mins and I'll get a diagram for you - Ian
Expert:  Dales-Electronic replied 8 months ago.
How old is this appliance - I'm a Stoves engineer and this model number above is not listed on my engineer data. Do you have a model number?
Customer: replied 8 months ago.
Model number :###-##-####and serial number 40439017
Customer: replied 8 months ago.
Do you want a photo ???
Expert:  Dales-Electronic replied 8 months ago.
No leave it with me until tomorrow and I will get a manual from Head Office. I'm afraid everything is online these days and if you product code isn't listed I have to get the Technical Department to send it through from the archives.
Customer: replied 8 months ago.
How are we doing today ???
Expert:  Dales-Electronic replied 8 months ago.
I have sent in the request to Technical but girl is off sick but should have it back tomorrow when I'll give you a call - Ian
Customer: replied 8 months ago.
Ok thanks
Expert:  Dales-Electronic replied 8 months ago.
OK I've just received a message back from technical to say that they have no diagrams, parts lists or technical information on that model because of its age. Could you let me have a picture of what you have and what you are trying to do and I'll see if I can talk you through it - Ian
Customer: replied 8 months ago.
Can we call it a day and refund my money please
Expert:  Dales-Electronic replied 8 months ago.
Sure if you head back to customer care they will give you a refund. Nothing to do with me, I only advise the client monies are taken by head office.

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