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Daniel T.
Daniel T., Home Appliance Technician
Category: Appliance
Satisfied Customers: 15356
Experience:  20+ yrs. experience in white goods repair. NVQ Level 2 electronics manufacturers training courses.
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Resolved Question:

HI
Submitted: 11 months ago.
Category: Appliance
Expert:  Daniel T. replied 11 months ago.
Hi How can i help you? Can you post the model number as well please. Thanks
Customer: replied 11 months ago.
??
Expert:  Daniel T. replied 11 months ago.
Not sure if your seeing my replies here so i will post it again. Hi How can i help you? Can you post the model number as well please. Thanks
Customer: replied 11 months ago.
i sent a request for a phone call
Customer: replied 11 months ago.
Indent IWDD7143S
Customer: replied 11 months ago.
INDESIT
Expert:  Daniel T. replied 11 months ago.
Im unable to do a phone request at the moment. But i am able to do an online chat on here if you want to carry on? If so then can you let me know what problem you are having with the washer.
Customer: replied 11 months ago.
it just won't work. It's not emptying the water. all the lights are on. I have tried switching it on and off
Expert:  Daniel T. replied 11 months ago.
Ok so if you set the washer going on a spin only cycle if you listen very carefully in the bottom right corner do you hear a humming noise? Also are you getting any flashing lights from it?
Customer: replied 11 months ago.
No humming noise. spin cycle light is on. Start/pause light is on/. Door lock is on.
Expert:  Daniel T. replied 11 months ago.
Ok if its not draining then what you need to do is remove the plastic trim on the front of the washer at the bottom. Behind there you will see the filter in the bottom right corner.You need to get a shallow tray under there and slacken the filter and slowerly drain the water out.Then once the water is out you can then fully remove the filter and give it a good clean out.Then look inside the chamber were the filter goes and there you will see the pump impeller X shape.Check theres nothing stuck in there jamming the pump up. Once its all clear refit the filter and retry the washer and fingers crossed this cures the fault from there. Try that and see what you find and let me know.
Customer: replied 11 months ago.
OK. Give me 10
Expert:  Daniel T. replied 11 months ago.
No worries
Customer: replied 11 months ago.
i can't get in. once i take the plastic off there's a metal barrier there
Expert:  Daniel T. replied 11 months ago.
Sorry what part carnt you get in? Have you removed the plastic trim at the bottom?Can you see the round plastic filter?
Daniel T., Home Appliance Technician
Category: Appliance
Satisfied Customers: 15356
Experience: 20+ yrs. experience in white goods repair. NVQ Level 2 electronics manufacturers training courses.
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