How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Kelly Your Own Question

Kelly
Kelly, Home Appliance Technician
Category: Appliance
Satisfied Customers: 20404
Experience:  Technician with over 30 years of experience.
11418111
Type Your Appliance Question Here...
Kelly is online now

I have a bosch wap28360gb machine, the door will not open. The machine clicks, as if to re

Resolved Question:

I have a bosch wap28360gb machine, the door will not open. The machine clicks, as if to release the door, but it won't open.
Submitted: 11 months ago.
Category: Appliance
Expert:  Kelly replied 11 months ago.
Hi, welcome to Just Answer. My name is ***** ***** I look forward to helping you! Please know that I am not compensated for my time by the site until you rate using the stars at the top of your page. A rating is appreciated once we get to the solution for your appliance issue, thanks! Is the click coming from the door lock area, even though the door is not opening?
Customer: replied 11 months ago.
i don't think so - from the machine in general. I currently have the power off with the top removed
Expert:  Kelly replied 11 months ago.
If you start a cycle, will it start and run through but just not open the door at the end?
Customer: replied 11 months ago.
I can reach inside to where the lock mechanism is, and I can feel where the plastic rod comes up from the bottom (the emergency release) but I can't get anything to budge
Customer: replied 11 months ago.
It runs through a cycle, no probs and I have washing in there - but I can't get it out
Expert:  Kelly replied 11 months ago.
Okay, so the lock is broken internally if you cannot open it manually. The lock will need to be replaced. However, the issue is going to be getting it open. The door may need to be forced open. Any change if you press on the door firmly when you pull the release?
Customer: replied 11 months ago.
No, I will try that again, but I don't think so
Expert:  Kelly replied 11 months ago.
The plastic lock should give way under a little prying pressure at the door and usually they will open without damaging the door latch. Use a thin flat screwdriver to get some leverage with. The door lock is available below. CLICK HERE
Customer: replied 11 months ago.
To be honest the plastic handle doesn't feel fixed to anything, and feels like it would break before I managed to get the door open.
Expert:  Kelly replied 11 months ago.
If that is the case, the latch itself is probably broken. Please allow me just a few minutes to prepare some information for you, thank you!
Customer: replied 11 months ago.
Thanks, ***** ***** not bother with the flat screw driver then?
Expert:  Kelly replied 11 months ago.
This model is showing that it does not have a release handle, just a hook and magnetic lock. The handle does not move when you pull on it, is that correct?
Expert:  Kelly replied 11 months ago.
I am going to pull up the service manual for that exact model. It will take just a few minutes.
Customer: replied 11 months ago.
it does move, I will try to send a photo
Customer: replied 11 months ago.
See photo of handle attached
Expert:  Kelly replied 11 months ago.
See the attached page. Are you able to access and inspect the motor brushes?
Customer: replied 11 months ago.
Sorry, I have no idea how to do that
Expert:  Kelly replied 11 months ago.
It looks like this model will have trouble opening the door if the brushes are worn. I can send you the service manual if you think you want to dig into it, but it looks like it could be several things causing the problem.
Customer: replied 11 months ago.
Where are these brushes? Thanks
Customer: replied 11 months ago.
Can you judge whether it is the kind of issue a repairman could fix? The brushes?
Expert:  Kelly replied 11 months ago.
The brushes are in the motor. It may be best to have it professionally repaired.
Kelly, Home Appliance Technician
Category: Appliance
Satisfied Customers: 20404
Experience: Technician with over 30 years of experience.
Kelly and other Appliance Specialists are ready to help you
Customer: replied 11 months ago.
Okay, well thanks for your help.
Expert:  Kelly replied 11 months ago.
Thank you.

What Customers are Saying:

 
 
 
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
< Previous | Next >
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Rob

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
< Previous | Next >
  • http://ww2.justanswer.com/uploads/RO/royzee1/2012-10-11_16153_serviceengineers.64x64.jpg Rob's Avatar

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
  • http://ww2.justanswer.com/uploads/NE/needapplianceparts/2012-11-9_15310_rickcannon.64x64.jpg Appliance Parts's Avatar

    Appliance Parts

    Home Appliance Tech

    Satisfied Customers:

    82
    Appliance tech since 1992. Factory authorized
  • http://ww2.justanswer.com/uploads/JG/jgrella16/2011-9-12_73730_justanswerheadshot.64x64.jpg Jon's Avatar

    Jon

    Home Appliance Technician

    Satisfied Customers:

    1535
    Home appliance technician with over 12 years experience.
  • http://ww2.justanswer.com/uploads/SE/secondhandheaven/2014-11-23_141828_lge.64x64.jpg George-Allsorts's Avatar

    George-Allsorts

    Home Appliance Technician

    Satisfied Customers:

    1123
    A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
  • http://ww2.justanswer.com/uploads/RE/repairman4734/2011-5-21_171048_FarrellPic.64x64.png repairman4734's Avatar

    repairman4734

    Home Appliance Technician

    Satisfied Customers:

    684
    Thank you for your question, it is appreciated
  • http://ww2.justanswer.com/uploads/drcool299/2008-12-16_113651_francis.jpg drcool299's Avatar

    drcool299

    Home Appliance Technician

    Satisfied Customers:

    22
    I have been an Appliance tech for the past 15 years. Worked on most of the branded appliances.
  • http://ww2.justanswer.com/uploads/AS/asterixt/2015-8-31_143917_pic.64x64.jpg Michael's Avatar

    Michael

    Customer Service

    Satisfied Customers:

    2970
    I have been an appliance repair tech for over 30 years and will help you solve your problems.
 
 
 

Related Appliance Questions