How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Kelly Your Own Question

Kelly
Kelly, Home Appliance Technician
Category: Appliance
Satisfied Customers: 19055
Experience:  Technician with over 30 years of experience.
11418111
Type Your Appliance Question Here...
Kelly is online now

I have a Panasonic nr-b54x1 and in the last day it lets

Customer Question

Hi I have a Panasonic nr-b54x1 and in the last day it lets me press the button to select Ice but it doesn't move off the water dispense icon it beeps but it doesn't change? Any ideas
Submitted: 7 months ago.
Category: Appliance
Expert:  Kelly replied 7 months ago.
Hi, welcome to Just Answer. My name is ***** ***** I look forward to helping you! Please know that I am not compensated for my time by the site until you rate using the stars at the top of your page. A rating is appreciated once we get to the solution for your appliance issue, thanks! The electronics are probably just in need of a reset. Unplug the refrigerator for 20 minutes and then plug it back in. It will likely restore operation. Let me know what happens, please. Please let me know if you have additional questions or need clarification. There is no additional charge for any follow up help! Please remember to rate before you leave, using the stars at the top of the page. If you have any other questions, please let me know! You may continue asking follow-up questions until you have all the information you need, even after rating my service. Thank you!
Customer: replied 7 months ago.
I've turned it off and left it 20 mins the ice icon will still not select?
Expert:  Kelly replied 7 months ago.
Are you hearing a beep when the button is pressed? Do the other buttons respond?
Customer: replied 7 months ago.
Yes when I press the button for it to function it beeps to select the first one which is water then I press it again for ice, it beeps but doesn't go off water
Expert:  Kelly replied 7 months ago.
Do you see Lock displayed on the panel?
Customer: replied 7 months ago.
On the freezer panel or main panel?
Expert:  Kelly replied 7 months ago.
Either panel.
Customer: replied 7 months ago.
I'm not seeing any lock displayed anywhere
Customer: replied 7 months ago.
No
Expert:  Kelly replied 7 months ago.
See the attached page and see if you can toggle the lock function on and off, please.
Customer: replied 7 months ago.
No I've held it in and for 3 6 and 9 seconds still won't select the other icon
Expert:  Kelly replied 7 months ago.
Does it ever lock the panel, displaying lock on the display?
Customer: replied 7 months ago.
No I've never seen the lock in it
Expert:  Kelly replied 7 months ago.
Okay, so the electronic control is failing. I suspect it is the main controller below that has troubles. CLICK HERE
Customer: replied 7 months ago.
£330 for a button
Customer: replied 7 months ago.
??
Expert:  Kelly replied 7 months ago.
It is the entire control that controls the functions of the dispenser, the "brain" of the control system.
Customer: replied 7 months ago.
Is this a common fault? There has been no signs of anything previously
Expert:  Kelly replied 7 months ago.
The electronics are the most common failure in any appliance.

What Customers are Saying:

 
 
 
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
< Previous | Next >
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Rob

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
< Last | Next >
  • http://ww2.justanswer.com/uploads/RO/royzee1/2012-10-11_16153_serviceengineers.64x64.jpg Rob's Avatar

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
  • http://ww2.justanswer.com/uploads/NE/needapplianceparts/2012-11-9_15310_rickcannon.64x64.jpg Appliance Parts's Avatar

    Appliance Parts

    Home Appliance Tech

    Satisfied Customers:

    82
    Appliance tech since 1992. Factory authorized
  • http://ww2.justanswer.com/uploads/JG/jgrella16/2011-9-12_73730_justanswerheadshot.64x64.jpg Jon's Avatar

    Jon

    Home Appliance Technician

    Satisfied Customers:

    1535
    Home appliance technician with over 12 years experience.
  • http://ww2.justanswer.com/uploads/SE/secondhandheaven/2014-11-23_141828_lge.64x64.jpg George-Allsorts's Avatar

    George-Allsorts

    Home Appliance Technician

    Satisfied Customers:

    1123
    A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
  • http://ww2.justanswer.com/uploads/RE/repairman4734/2011-5-21_171048_FarrellPic.64x64.png repairman4734's Avatar

    repairman4734

    Home Appliance Technician

    Satisfied Customers:

    684
    Thank you for your question, it is appreciated
  • http://ww2.justanswer.com/uploads/drcool299/2008-12-16_113651_francis.jpg drcool299's Avatar

    drcool299

    Home Appliance Technician

    Satisfied Customers:

    22
    I have been an Appliance tech for the past 15 years. Worked on most of the branded appliances.
  • http://ww2.justanswer.com/uploads/AS/asterixt/2015-8-31_143917_pic.64x64.jpg Michael's Avatar

    Michael

    Customer Service

    Satisfied Customers:

    2970
    I have been an appliance repair tech for over 30 years and will help you solve your problems.