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Kelly
Kelly, Home Appliance Technician
Category: Appliance
Satisfied Customers: 20452
Experience:  Technician with over 30 years of experience.
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3 years old . Just opened door to put dishes in and d13 appeared

Customer Question

3 years old . Just opened door to put dishes in and d13 appeared Thanks Wayne
Submitted: 11 months ago.
Category: Appliance
Expert:  Kelly replied 11 months ago.
Hi, welcome to Just Answer. My name is ***** ***** I look forward to helping you! Please know that I am not compensated for my time by the site until you rate using the stars at the top of your page. A rating is appreciated once we get to the solution for your appliance issue, thanks! The D13 means that the unit overheated and is now in a safety shutdown mode. Most oftentimes, the heater relay has stuck in the closed position, causing the element to stay on when it should not have. Did the inside seem hot?
Kelly, Home Appliance Technician
Category: Appliance
Satisfied Customers: 20452
Experience: Technician with over 30 years of experience.
Kelly and other Appliance Specialists are ready to help you
Customer: replied 11 months ago.
No I don't think the inside was hot
Thanks
Wayne
Expert:  Kelly replied 11 months ago.
It may have cooled down or the sensor is faulty. Do you have a meter to perform testing with?
Customer: replied 11 months ago.
I have a test light
Expert:  Kelly replied 11 months ago.
We would need to be able to test for resistance or continuity on the tub thermostat and the sensor.
Customer: replied 11 months ago.
It looks like I need a technical expert or will a test light do anything ??
Wayne
Expert:  Kelly replied 11 months ago.
A test light will not work and there is moderate disassembly required. It may be best to have it looked at.
Customer: replied 11 months ago.
Thanks Kelly for your response .
Has his cost me $39 and is there any ongoing costs
Thanks
Wayne
Customer: replied 11 months ago.
Should be has this
Expert:  Kelly replied 11 months ago.
I am not able to see anything account related. All we see is the question. You can message***@******.*** and those folks can have a look at your account for you.

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