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Dales-Electronic
Dales-Electronic, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1464
Experience:  I am a Home Appliance / Refrigeration Technician of 25yrs+ with my own business and for multi-brand national companies.
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I HAVE A BEKO 1200 SPIN WASHER THAT IS 3 & A HALF YEARS OLD.

Resolved Question:

I HAVE A BEKO 1200 SPIN WASHER THAT IS 3 & A HALF YEARS OLD. NEVER HAD A PROBLEM WITH IT, BUT THOUGH IT IS WASHING, SPINNING, EMPTYING THE SAME, IT HAS GOT NOISIER ON THE SPIN CYCLE, FEELS LIKE SOMETHING CATCHING AT BOTTOM OF DRUM & SOMETIMES SLIGHT LEAK FROM FRONT. DRUM IS NOT SCRAPING, FEELS "SPONGY" WHEN SPUN BY HAND.
Submitted: 1 year ago.
Category: Appliance
Expert:  Dales-Electronic replied 1 year ago.
OK good morning Sue my name is ***** ***** I would like you to have a look at something for me. Your appliance has an inner stainless steel tub (that you put your clothes into) and an outer tub. There should be a uniform gap between the two of about 10mm or 1/2 inch - can you see this?
Customer: replied 1 year ago.
CAN'T ACTUALLY SEE THE DRUM AS ENCASED, NOT SURE HOW TO GET INTO IT.
Expert:  Dales-Electronic replied 1 year ago.
Just open the door and you will see the rim of the stainless steel drum and outside of that the rubber door seal, that the area that we are looking at - you dont need to strip anything down.
Customer: replied 1 year ago.
hi Ian, gap looks fine.
Expert:  Dales-Electronic replied 1 year ago.
OK are you able to take off the back inspection panel?
Expert:  Dales-Electronic replied 1 year ago.
Likely the panel your daughter took off.
Customer: replied 1 year ago.
Possibly, am in wheelchair so not sure if can move washer out far enough.
Expert:  Dales-Electronic replied 1 year ago.
OK hold on that, if you open the door and then look at the gap that we talked about before can you make the gap between the two drums close by nipping them together with your fingers - ie can you feel an up and down movement by the inner drum inside the outer drum?
Customer: replied 1 year ago.
No doesn't nip together. drum is" bouncy" but probably no more than usual. does rattle slightly. I have got the inspection panel off.
Expert:  Dales-Electronic replied 1 year ago.
OK I need you to take off the belt and then tell me if you can feel movement again at the front end?
Customer: replied 1 year ago.
Cannot remove belt, is too tight. drum does feel loose tho.
Expert:  Dales-Electronic replied 1 year ago.
OK if you spin it by hand does it feel rough on your finger tips?
Customer: replied 1 year ago.
no just feels like something catching right in the middle at the base of the drum. sounds rough but not metallic. could something have got caught in it? did lose a sock few weeks ago.
Expert:  Dales-Electronic replied 1 year ago.
OK in that case we will have to take it to pieces but it wont be easy if you are in a wheelchair, perhaps when your daugnter is around next I can talk her through it?
Customer: replied 1 year ago.
Could but if difficult I'll probably just get someone in. do you know what could be wrong with it?
Expert:  Dales-Electronic replied 1 year ago.
OK from what you have told me I think that the drum bearings have likely gone - if you can give me the model number I can tell you if they are available or if you have got a sealed tub.
Customer: replied 1 year ago.
is WMB81241LB. THOUGHT THAT MIGHT BE IT, LOOKED AT HOW TO REPLACE THEM, DOES NOT LOOK VERY EASY.
Expert:  Dales-Electronic replied 1 year ago.
Just back give me a moment whilst I check the specs
Expert:  Dales-Electronic replied 1 year ago.
OK I have had a look at this and the tub assembly comes as a complete unit at a cost of £168 + vat so to be honest with you its not really a cost effective plan to do it. Once you take on the extra labour you will be over the top of a replacement appliance.
Customer: replied 1 year ago.
ok thanks. bit shocked at that & agree a new washer would be a better option. thanks for your help.
Expert:  Dales-Electronic replied 1 year ago.
I'm afraid it seems to be a sign of the times - I dont like it either as bearing changes used to be a nice little earner but there we go progress mmm yep backwards. Would you now kindly rate the information given by selecting from the star rating system at the top of the page, once done all further questions are answered free of charge. Thank you for using JA and have a great weekend - Ian.
Expert:  Dales-Electronic replied 1 year ago.
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