How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask George-Allsorts Your Own Question

George-Allsorts
George-Allsorts, Senior Appliance Technicial Manager
Category: Appliance
Satisfied Customers: 1448
Experience:  A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
19471162
Type Your Appliance Question Here...
George-Allsorts is online now

I have a neff oven B1664N0GB/01 I have just replaced the oven lamp (complete) in the to

Resolved Question:

I have a neff oven B1664N0GB/01
I have just replaced the oven lamp (complete) in the top right corner of the unit. I turned it on and it initially worked fine but then when i tried it a second time something went wrong. There was a 'zap' and a spark of light which tripped the main fuse box. I reset the fuse box and the oven heats up but now the halogens and the main light no longer work. I have inspected the main bulb, which is intact and one of the halogen bulbs also looks fine.
Grateful for your advice.
Thanks
Submitted: 10 months ago.
Category: Appliance
Customer: replied 10 months ago.
(Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 10 months ago.
Sorry, no need to call - hit the button by mistake!
Expert:  George-Allsorts replied 10 months ago.
Hello Manoz, my name is***** you tell me the procedure you used to replace the lamp and holder.Also, you say "one of the Halogen bulbs".. Can you tell me to which Halogen bulbs you are referring?
Customer: replied 10 months ago.
Hi George,there are 2 halogens near the bottom of the door which only illuminate when the oven door is closed, activated by a small switch at the top left of the door - this switch can be rotated clockwise to activate/deactivate the lights.on the neff spares website they are on page 4, part 401.i have not replaced the halogens, merely removed the cover and the bulb and inspected the bulb.
Expert:  George-Allsorts replied 10 months ago.
Can you tell me the procedure you used to replace the oven lamp and holder.
Customer: replied 10 months ago.
i removed the entire oven from its housing, removed the rear top cowling and then pushed the old lamp holder back down into the oven. from the inside of the oven i disconnected the 3 wires and removed the failed unit. i connected the new complete lamp unit, left it dangling inside the oven, turned the oven on and it worked fine. i turned off the oven, pushed the unit back up into its housing so it 'clicked' in. turned on the oven and everything fused.
Expert:  George-Allsorts replied 10 months ago.
Ok, remove the ovens top cowling and check the wires that connect to the lamp... Check that there is no chaffing of the wire that could earth to cause the fault you have. Also look for a trapped wire
Customer: replied 10 months ago.
ok, when i pushed the lamp holder up and in, i failed to bend the terminals back so they have popped up against the metal casing - doh!
Expert:  George-Allsorts replied 10 months ago.
Ok.. All sorted now?
Customer: replied 10 months ago.
lights still wont come on. is it a blown transformer, and if so, how do i test for that?
Expert:  George-Allsorts replied 10 months ago.
Which lights.. Oven light or door lights?
George-Allsorts, Senior Appliance Technicial Manager
Category: Appliance
Satisfied Customers: 1448
Experience: A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
George-Allsorts and other Appliance Specialists are ready to help you
Customer: replied 10 months ago.
none of the lights
Customer: replied 10 months ago.
thanks for the call and all of the excellent advice. :-)
Expert:  George-Allsorts replied 10 months ago.
You're very welcome.
Customer: replied 10 months ago.
hi George,As you suggested, the fault lay with (three) blown circuits on the controller board. I followed your instructions and repaired them by soldering pieces of wire between the connections. All the lights are working now!So today i've learnt how to solder a circuit board and also how to use a multimeter correctly. All in all a great result, i'm so very, very pleased - thanks a ton!
Expert:  George-Allsorts replied 10 months ago.
Thank you for the feedback - I hope you leave that excitement in your feedback of my service. Another appliance saved... An a few hundred pounds saved for you. regardsGeorge

What Customers are Saying:

 
 
 
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
< Previous | Next >
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Rob

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
< Previous | Next >
  • http://ww2.justanswer.com/uploads/RO/royzee1/2012-10-11_16153_serviceengineers.64x64.jpg Rob's Avatar

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
  • http://ww2.justanswer.com/uploads/NE/needapplianceparts/2012-11-9_15310_rickcannon.64x64.jpg Appliance Parts's Avatar

    Appliance Parts

    Home Appliance Tech

    Satisfied Customers:

    82
    Appliance tech since 1992. Factory authorized
  • http://ww2.justanswer.com/uploads/JG/jgrella16/2011-9-12_73730_justanswerheadshot.64x64.jpg Jon's Avatar

    Jon

    Home Appliance Technician

    Satisfied Customers:

    1535
    Home appliance technician with over 12 years experience.
  • http://ww2.justanswer.com/uploads/SE/secondhandheaven/2014-11-23_141828_lge.64x64.jpg George-Allsorts's Avatar

    George-Allsorts

    Home Appliance Technician

    Satisfied Customers:

    1123
    A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
  • http://ww2.justanswer.com/uploads/RE/repairman4734/2011-5-21_171048_FarrellPic.64x64.png repairman4734's Avatar

    repairman4734

    Home Appliance Technician

    Satisfied Customers:

    684
    Thank you for your question, it is appreciated
  • http://ww2.justanswer.com/uploads/drcool299/2008-12-16_113651_francis.jpg drcool299's Avatar

    drcool299

    Home Appliance Technician

    Satisfied Customers:

    22
    I have been an Appliance tech for the past 15 years. Worked on most of the branded appliances.
  • http://ww2.justanswer.com/uploads/AS/asterixt/2015-8-31_143917_pic.64x64.jpg Michael's Avatar

    Michael

    Customer Service

    Satisfied Customers:

    2970
    I have been an appliance repair tech for over 30 years and will help you solve your problems.