How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Dales-Electronic Your Own Question

Dales-Electronic
Dales-Electronic, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1416
Experience:  I am a Home Appliance / Refrigeration Technician of 25yrs+ with my own business and for multi-brand national companies.
26760916
Type Your Appliance Question Here...
Dales-Electronic is online now

I have a beko as920, just replaced motor and fan at top back

Customer Question

I have a beko as920, just replaced motor and fan at top back of freezer, but red warning light on
Submitted: 6 months ago.
Category: Appliance
Expert:  Dales-Electronic replied 6 months ago.
OK and is the fan functioning now? Secondly what was the original fault that caused the fan change?
Customer: replied 6 months ago.
we replaced it as it was noises, the freezer seems cold and fridge is too, so we don't know why the exclamation sign is showing
Expert:  Dales-Electronic replied 6 months ago.
OK that is just to tell you that the two areas (or one for that mater) are not at the correct temperature. It can take up to 24 hours for the freezer to get down to temperature.
Customer: replied 6 months ago.
It's been showing since this time last night
Expert:  Dales-Electronic replied 6 months ago.
Is there any error codes on the front display?
Customer: replied 6 months ago.
No but there are no bars illuminated above the -18 does that mean it's just not cold enough?
Expert:  Dales-Electronic replied 6 months ago.
have you got any stuff in the freezer?
Customer: replied 6 months ago.
No we only got it second hand the other day
Expert:  Dales-Electronic replied 6 months ago.
OK keep an eye on it until tomorrow and come back to me with your observations
Customer: replied 6 months ago.
Hi we have been monitoring the fridge freezer over the last couple of days and the error warning went away for about a day and has reappeared today, so no wiser as to the issue.
Expert:  Dales-Electronic replied 6 months ago.
OK can you give me the product number its a long number that will be on the rating label inside the fridge and I'll have a look at the service manual for you.
Customer: replied 6 months ago.
the only label has the following as920 s/1 bar code(###) ###-####017152
Expert:  Dales-Electronic replied 6 months ago.
OK I have one of two models with the following -(###) ###-####or(###) ###-####so if you fall across a number starting with 7219 this would be useful. I need you to go around the back and tell me if the motor(comprssor) is hot and the fan next to it is running?
Customer: replied 6 months ago.
is the model, I've taken the back off and the motor is running, the big black cylinder is hot EGY 90HLC EMBRACO, I don't think the fridge is getting cold enough and we have it set to 2, we still have error symbol, any suggestions?
Expert:  Dales-Electronic replied 6 months ago.
If the motor is hot rather than just warm then you have a problem with the quantity of gas in the unit or there is a problem with the compressor. Usually the gas on Bekos. you need to get someone out to have a look at it who is a domestic appliance engineer who can do system work. If you give me your postcode I'll see if I can find someone in your area - Ian
Customer: replied 6 months ago.
its the compressor that is hot
Expert:  Dales-Electronic replied 6 months ago.
Read compressor for motor (I've got used to calling it a motor as when I normally refer to a compressor most people have no idea what I am talking about) so if the compressor is hot etc
Customer: replied 6 months ago.
you think we need an engineer, nothing we can do ourselves, the freezer and fridge are getting warmer now. We live in Bristol if you have any recommendations?
Customer: replied 6 months ago.
Bs16
Expert:  Dales-Electronic replied 6 months ago.
Sorry but yes you will need an engineer its not a diy job at all, you need specialised gauges, refrigerant and the know-how to use them. I cant help you with a Bristol service company that does regasses either, your the second one in Bristol this week. Unfortunately all the engineers seem to have retired this year that did fridge work on domestic appliances.
Expert:  Dales-Electronic replied 6 months ago.
I think we have gone as far as we can - so could I ask you to rate the help given by selecting from the star rating at the top of the page. Good luck with your repair and have a great day - Ian

What Customers are Saying:

 
 
 
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
< Previous | Next >
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Rob

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
< Last | Next >
  • http://ww2.justanswer.com/uploads/RO/royzee1/2012-10-11_16153_serviceengineers.64x64.jpg Rob's Avatar

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
  • http://ww2.justanswer.com/uploads/NE/needapplianceparts/2012-11-9_15310_rickcannon.64x64.jpg Appliance Parts's Avatar

    Appliance Parts

    Home Appliance Tech

    Satisfied Customers:

    82
    Appliance tech since 1992. Factory authorized
  • http://ww2.justanswer.com/uploads/JG/jgrella16/2011-9-12_73730_justanswerheadshot.64x64.jpg Jon's Avatar

    Jon

    Home Appliance Technician

    Satisfied Customers:

    1535
    Home appliance technician with over 12 years experience.
  • http://ww2.justanswer.com/uploads/SE/secondhandheaven/2014-11-23_141828_lge.64x64.jpg George-Allsorts's Avatar

    George-Allsorts

    Home Appliance Technician

    Satisfied Customers:

    1123
    A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
  • http://ww2.justanswer.com/uploads/RE/repairman4734/2011-5-21_171048_FarrellPic.64x64.png repairman4734's Avatar

    repairman4734

    Home Appliance Technician

    Satisfied Customers:

    684
    Thank you for your question, it is appreciated
  • http://ww2.justanswer.com/uploads/drcool299/2008-12-16_113651_francis.jpg drcool299's Avatar

    drcool299

    Home Appliance Technician

    Satisfied Customers:

    22
    I have been an Appliance tech for the past 15 years. Worked on most of the branded appliances.
  • http://ww2.justanswer.com/uploads/AS/asterixt/2015-8-31_143917_pic.64x64.jpg Michael's Avatar

    Michael

    Customer Service

    Satisfied Customers:

    2970
    I have been an appliance repair tech for over 30 years and will help you solve your problems.