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George-Allsorts
George-Allsorts, Senior Appliance Technicial Manager
Category: Appliance
Satisfied Customers: 1448
Experience:  A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
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Beko drcs68w receives power to drum light, but no LEDs are

Customer Question

Beko drcs68w receives power to drum light, but no LEDs are lit on the front panel, and no controls will respond. Any ideas?
Submitted: 6 months ago.
Category: Appliance
Expert:  Dales-Electronic replied 6 months ago.

Can you give me the product code which is on a label in the door frame - long number

Customer: replied 6 months ago.
Expert:  Dales-Electronic replied 6 months ago.

Thanks just checking will be back to you in a couple of mins.

Expert:  George-Allsorts replied 6 months ago.

Hello Tom, my name is George,

Do you have the means of testing to see if the Main Control Card is getting power?

Customer: replied 6 months ago.
Hi George!How would I go about doing that?
Expert:  George-Allsorts replied 6 months ago.

Hi Tom,

You would use a multimeter.. Do you have one or can you get one?

Customer: replied 6 months ago.
I'm afraid I don't have one readily available for the time being. Is there an alternative?
Expert:  George-Allsorts replied 6 months ago.

Do you have a power test screwdriver?

Customer: replied 6 months ago.
Afraid not. However I've been meaning to get a multimeter anyway, so I can pick one up in the morning. Shall I do that and get back to you?
Expert:  George-Allsorts replied 6 months ago.

Yes that is fine...

I may be out on call and will be out for some time and therefore not be able to answer you immediately, but I should be back around 5:30 pm

I shall send you a Phone request .. You don't need to use it, but if you accept it, it will allow you to get my contact number and we can discuss what you need live if that is the way you prefer.

Customer: replied 6 months ago.
Probably best to stick to text comms for now, as I've got a workload to manage here too and it's more of an inconvenience than a major concern right now. Thank you anyway.
Expert:  George-Allsorts replied 6 months ago.

Not a problem.. I have to give you that option as, if you want any wiring diagrams sent to you you would need to use that request

Customer: replied 6 months ago.
Hi George, sorry for the delay in getting back to you. Some things have come up and I have been unable to get a multimeter so far. I'll attempt to get one as soon as I am able, but in the meantime can you tell me what I will need to do and what I will be looking for when I do get it?
Expert:  George-Allsorts replied 6 months ago.

Good to hear from you Tom... You'll need to test between two points in the wiring that goes to the board..

Expert:  George-Allsorts replied 6 months ago.

Initially, you'll need to put the multimeter to an ac voltage above 240v and with the appliance switched ON, test between the points in the following diagram to ensure that you get a voltage reading..

Let me know what that reading is..

.

Tom, before continuing, I ask that you take the time to rate my assistance using the stars provided, as it is the only way I get credited for responding to you.

regards George

Expert:  George-Allsorts replied 6 months ago.

Please take the time to rate my assistance using the stars provided at the top of the page, as it is the only way I get credited for responding to you.

Customer: replied 6 months ago.
Hi George, sorry for not responding, thank you for the information. I've just managed to get a multimeter and will test as soon as I am able.
Expert:  George-Allsorts replied 6 months ago.

Thank you for responding Tom,

Please reciprocate the assistance I gave you, by taking the time to rate my assistance using the stars provided at the top of the page.

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