How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask George-Allsorts Your Own Question
George-Allsorts
George-Allsorts, Senior Appliance Technicial Manager
Category: Appliance
Satisfied Customers: 1448
Experience:  A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
19471162
Type Your Appliance Question Here...
George-Allsorts is online now

I am losing coldness in the fridge it has gone from 3 to 13

Resolved Question:

I am losing coldness in the fridge it has gone from 3 to 13
Submitted: 1 year ago.
Category: Appliance
Expert:  George-Allsorts replied 1 year ago.
Hello John, my name is***** you let me know the model and product code of the appliance please. This can normally be found inside the refrigerator compartment on a label. I am on call today and may be in and out... I may therefore not be able to answer you immediately, but if you leave me a message I will come back to you later.
Customer: replied 1 year ago.
Model PRT 330LS
Expert:  George-Allsorts replied 1 year ago.
Thanks John... Can you tell me if you can see any frost in the area of the fan at the back of the fridge?Can you tell me if the compressor is operating?Can you tell me if the temperature of the compressor is Cold, Warm, Hot?
Customer: replied 1 year ago.
Ye I did have some, I switched off fridge for about an hour till it defrosted, it has now gone and the fridge is now on 16
Regards John
Customer: replied 1 year ago.
Where is the compressor?
Expert:  George-Allsorts replied 1 year ago.
The compressor is around the back of the appliance at the bottom... a large black dome
Customer: replied 1 year ago.
I will have to look to night as I am at work at the moment,Thanks John
Expert:  George-Allsorts replied 1 year ago.
Ok John.. let me know when you get home... Again, if I am not around, leave me a message. regards
Expert:  George-Allsorts replied 1 year ago.
Just to reiterate... Can you tell me if you can see any frost in the area of the fan at the back of the fridge?Can you tell me if the internal fan is operating?Can you tell me if the compressor is operating?Can you tell me if the temperature of the compressor is Cold, Warm, Hot?
Customer: replied 1 year ago.
Hi George the black pot at the back is very hot, John
Expert:  George-Allsorts replied 1 year ago.
It sound like your appliance is short of refrigerant... it will therefore need recharging. You will need to call in a refrigerant engineer for this as it is not something you can do yourself.If you have been using the appliance for any length of time in this manner the compressor may have become damaged and will need replacing.
Expert:  George-Allsorts replied 1 year ago.
I would appreciate it if you could find time to offer a rating of the assistance I have given you. To do so, use the stars provided. This is the only way I can be credited for responding to you.
Customer: replied 1 year ago.
Hi George,
Thanks very much for your help, The problem was just as you said, spot on. Would use your service again. Once more Thanks John
Expert:  George-Allsorts replied 1 year ago.
Thank you John.. Could you use the stars provided for rating please.. regardsGeorge
George-Allsorts and other Appliance Specialists are ready to help you

Related Appliance Questions