How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Kelly Your Own Question

Kelly
Kelly, Home Appliance Technician
Category: Appliance
Satisfied Customers: 19029
Experience:  Technician with over 30 years of experience.
11418111
Type Your Appliance Question Here...
Kelly is online now

There , I bought my Bush washing machine in sept 2014 and

Customer Question

Hi there , I bought my Bush washing machine in sept 2014 and It's got a leak and it won't drain at all.My friend managed to help me put the washing machine on the side and undid the front funnel to release the water but now Its got a leak.The manual only says it has 12 months guarantee. How much is this going to cost to get repaired as it's out the 12 months ? :(
Submitted: 6 months ago.
Category: Appliance
Expert:  Kelly replied 6 months ago.
Hi, welcome to Just Answer. My name is ***** ***** I look forward to helping you! Please know that I am not compensated for my time by the site until you rate using the stars at the top of your page. A rating is appreciated once we get to the solution for your appliance issue, thanks! Laying it on its side is likely what caused the leakage. The tub is very heavy with the counterbalance blocks attached to it. There is probably a hose that has come disconnected or the front rubber door boot came off. If you open the door and inspect the rubber door boot, stretching it in all directions, is it tight or has it pulled off?
Customer: replied 6 months ago.
O no god me and my friend have made it worse great :( only agreed as it says in the instructions to if you can drain it yourself . O that's what it's called the rubber boot lol it is very tight
Expert:  Kelly replied 6 months ago.
If the rubber door boot is tight, there is probably a hose off under the tub. Can you remove the top or back access panels to get a look inside?
Customer: replied 6 months ago.
Top or back access panels??
Customer: replied 6 months ago.
I can't move the washer on my own
Customer: replied 6 months ago.
How much would it cost for a washer technican to fix it if it's a basic issue or basically what ur saying??
Customer: replied 6 months ago.
When we managed to move the washer out it looked like a hose came out but to be honest I COULDNT SEE A HOSE LOOSE AT ALL. I'm in Norwich Norfolk area.u know a technician who would be able to help?
Expert:  Kelly replied 6 months ago.
Okay, it sounds like you may want to call for service. These machines are pretty complex and I would hate to see you get into it more and have other issues. If it is just a hose off or something like that, I would estimate about £ 60-70. Please let me know if you have additional questions or need clarification. There is no additional charge for any follow up help! Please remember to rate before you leave, using the stars at the top of the page. If you have any other questions, please let me know! You may continue asking follow-up questions until you have all the information you need, even after rating my service. Thank you!
Customer: replied 6 months ago.
U think it would be that price to fix a leak maybe it's a case of tighten something on the inside
Customer: replied 6 months ago.
Basically doesn't drain at all and now has a leak
Expert:  Kelly replied 6 months ago.
If it is still not draining, the pump is probably faulty. The leak is probably a hose issue.

What Customers are Saying:

 
 
 
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
< Previous | Next >
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Rob

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
< Last | Next >
  • http://ww2.justanswer.com/uploads/RO/royzee1/2012-10-11_16153_serviceengineers.64x64.jpg Rob's Avatar

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
  • http://ww2.justanswer.com/uploads/NE/needapplianceparts/2012-11-9_15310_rickcannon.64x64.jpg Appliance Parts's Avatar

    Appliance Parts

    Home Appliance Tech

    Satisfied Customers:

    82
    Appliance tech since 1992. Factory authorized
  • http://ww2.justanswer.com/uploads/JG/jgrella16/2011-9-12_73730_justanswerheadshot.64x64.jpg Jon's Avatar

    Jon

    Home Appliance Technician

    Satisfied Customers:

    1535
    Home appliance technician with over 12 years experience.
  • http://ww2.justanswer.com/uploads/SE/secondhandheaven/2014-11-23_141828_lge.64x64.jpg George-Allsorts's Avatar

    George-Allsorts

    Home Appliance Technician

    Satisfied Customers:

    1123
    A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
  • http://ww2.justanswer.com/uploads/RE/repairman4734/2011-5-21_171048_FarrellPic.64x64.png repairman4734's Avatar

    repairman4734

    Home Appliance Technician

    Satisfied Customers:

    684
    Thank you for your question, it is appreciated
  • http://ww2.justanswer.com/uploads/drcool299/2008-12-16_113651_francis.jpg drcool299's Avatar

    drcool299

    Home Appliance Technician

    Satisfied Customers:

    22
    I have been an Appliance tech for the past 15 years. Worked on most of the branded appliances.
  • http://ww2.justanswer.com/uploads/AS/asterixt/2015-8-31_143917_pic.64x64.jpg Michael's Avatar

    Michael

    Customer Service

    Satisfied Customers:

    2970
    I have been an appliance repair tech for over 30 years and will help you solve your problems.