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Dales-Electronic
Dales-Electronic, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1417
Experience:  I am a Home Appliance / Refrigeration Technician of 25yrs+ with my own business and for multi-brand national companies.
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Greenstar40CDI my boiler will not turn off repair company

Customer Question

greenstar40CDI my boiler will not turn off repair company has been out three times had new timer and shut off switch still not fixed
Submitted: 6 months ago.
Category: Appliance
Expert:  Dales-Electronic replied 6 months ago.
Are you getting error codes at all?
Customer: replied 6 months ago.
no nothing
Customer: replied 6 months ago.
if the water is on the heating come on yet it is switched off
Expert:  Dales-Electronic replied 6 months ago.
OK I assume you have a seperate control sytem connected to the boiler using connectors NS LS & LR connectors on the ST10 connector ?
Customer: replied 6 months ago.
yeah and that's been changed
Expert:  Dales-Electronic replied 6 months ago.
OK is there a link between LS & LR ?
Customer: replied 6 months ago.
er whats that
Expert:  Dales-Electronic replied 6 months ago.
OK if you look at ST10 you have NS LS & LR. Have they linked a piece of wire between LS & LR
Customer: replied 6 months ago.
yeah
Customer: replied 6 months ago.
there's a link all that has been checked the three times the boiler repair man has come out it works 4 about 5 mins than goes back to running all the time
Expert:  Dales-Electronic replied 6 months ago.
OK I'm not sure you understand what I am saying - have you got any external controls connected to ST10 ie timers thermostas, frost stats?
Customer: replied 6 months ago.
I have timer and thermostas have been checked or replaced
Expert:  Dales-Electronic replied 6 months ago.
you can confirm that there is a link between LS & LR on ST10
Customer: replied 6 months ago.
I can
Expert:  Dales-Electronic replied 6 months ago.
OK power off - now remove the link between LS & LR but leave in the wires that go to the controls and the wire in connector NS and tell me if things work now once you have put the power back on?
Customer: replied 6 months ago.
ok
Customer: replied 6 months ago.
ok done that its working
Expert:  Dales-Electronic replied 6 months ago.
OK you should be OK now but lets just hang on for a couple of mins - but just so you understand, in some situations the owner doesnt want the boiler connected through controls he wants to switch it on and off manually. Modern boilers are designed to use controls but just to give the owner the option they allow the plumber to either set it up to use controls or not as required.. The link between LS & LR leaves the boiler in manual mode - to use it with controls it has to be removed and the controls connected between LS & LR ie they control the boiler not You. The boiler is now controlled by the timer and thermostat rather than just in manual. - Everything working?
Expert:  Dales-Electronic replied 6 months ago.
OK I guess all is in order now so would you kindly rate the help given by selecting from the star rating system at the top of the page, once done all further questions are free of charge. Thank you for using JA and have a great evening - Ian
Expert:  Dales-Electronic replied 6 months ago.
I see that my request for rating has once again been ignored - one final request. Would you kindly rate the information given so that I can shut this job down on the system. I have resolved your problem so be so kind as to rate me.

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