Press the Start/Stop button.Cancel programme will appear in the display. Scroll up the list with the up or down touch control sensor to Deactivate Lock
"The safety lock will remain activated if the temperature in the drum is above 55°C. The lock will not deactivate untilthe temperature has dropped to below 55°C"
Hello Claire, my name is George...
I'm sorry to hear that you are having such problems...
I know you say the appliance is frozen, but are the controls frozen too.... Can you use the arrows on the control panel to adjust the screen at all?
If not.. Turn off the appliance at the wall socket and unplug it for atleast 10 mins. then turn it back on and try again.. but after doing so you may need t reset the language etc.
Have you followed the latest instruction.. If so, how did you get on?
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