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Dales-Electronic
Dales-Electronic, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1464
Experience:  I am a Home Appliance / Refrigeration Technician of 25yrs+ with my own business and for multi-brand national companies.
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I have Hotpoint WML540P_WH Washing machine, bought in 2008.

Customer Question

I have Hotpoint WML540P_WH Washing machine, bought in 2008. Last week I found two of my brass node (size like large button) were lost in the machine, but not in the bowl. I guess they are in the pre-chamber. I opened the pre-chamber as instructed from the menu. After I opened the lid, there were water come out- this is normal according to the menu.
There is a mash before I can reach the inside of the pre-chamber to clean and search for the nodes dropped from the last wash. I noticed that there are two screws on the surface.
My questions are: 1. do I need to get into the pre-chamber to get the two subjects out?
2. if not, is it alright to use the washing machine?
Thank you in advance, and Kind regards
from Shu Qi ZHANG (Bournemouth)
Submitted: 1 year ago.
Category: Appliance
Expert:  Dales-Electronic replied 1 year ago.
Hi my name is ***** ***** I will be helping you today - the pre chamber I assume you refer to is the pump and filter housing which looks like this - http://www.partmaster.co.uk/hotpoint/washing-machine/drain-pump/product.pl?pid=954862&shop=hotpoint&path=52516 the mesh that you refer to I assume is the filter that looks like this when removed -- http://www.buyspares.co.uk/washing-machine/wml-540-g-ukc-f069230/filter/product.pl?pid=1382065&shop=hotpoint&path=52516&model_ref=926020 just confirm we are speaking about the same thing please.
Dales-Electronic, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1464
Experience: I am a Home Appliance / Refrigeration Technician of 25yrs+ with my own business and for multi-brand national companies.
Dales-Electronic and other Appliance Specialists are ready to help you
Customer: replied 1 year ago.
first question: I cannot see the pump.
second question: yes. Only after taking this out, there is a 'mesh' stopping me to enter the pre- chamber.
Expert:  Dales-Electronic replied 1 year ago.
Give me about ten minutes whilst I close down some other jobs and I'll give you a call.
Customer: replied 1 year ago.
thank you.
Expert:  Dales-Electronic replied 1 year ago.
See attached photo
Customer: replied 1 year ago.
this is the look of the front of my washing machine.
Expert:  Dales-Electronic replied 1 year ago.
Kickstrip that must be removed --
Expert:  Dales-Electronic replied 1 year ago.
OK call you back now and we can proceed.
Customer: replied 1 year ago.
that is the cover I referred to- Kickstrip. It is removed
Customer: replied 1 year ago.
Thank you for your expert advice. very professional and patient.
best wishes
from Shu Qi ZHANG
Expert:  Dales-Electronic replied 1 year ago.
A pleasure - come back to me if you need further help - Ian

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