Hi Caroline, I can not sent direct emails to you.
But I will help you if you can get on here.
Hi Just answer only holds your money on act. So you haven't lost anything.
ALso you will only pay one time no matter how long our back and forth conversation continues until we solve this ;-)
Ok, back to your issue, does it still run normal on speed 1?
Once you let me know how it operates on speed 1 I will be be able to tell you the part you need ;-)
Thanks for that info, what you have is a bad motor driver board.
its the cheaper part and that's a good thing ;-)
This board is easy to replace just a couple of wiring plugs, no soldering required.
I will help you all the way.
The best place to get that board is: http://powertek.co.uk/
Its best to call them for the order and they usually ship the part the same day you call unless its late in the day.
In any case, I will stick with you until this is complete.
Please rate my service thus far.
Also it is the only way I am credited for my time and expertise with you.
Once you rate, I will be notified and will add your question to my priority list so you can reach me anytime until this problem is solved.
Then you can reach me by simply replying to this message anytime.
Hi this one is an odd one out lol, so there aren't many suppliers for this part these days.
I checked as well and Powertrek site is down right now but they should have it back up in a day or say they told me.
Please be patient, or you can try:Company No.6865732 | Phone:(###) ###-####18
Please rate my service kindly at this time so I can stick with you until we have this part and its working as it should.
Aww I understand, best of luck with that and pleae keep me informed I will keep looking for parts for that treadmill ;-)
Have a great day!
I will keep hunting it down but the site I sent you shoudl be able to get that for you I even sent you a phone contact
Hi Yes I do believe thats who it is;-)
Hi sorry to hear of this frustration Caroline. The motor driver board is the board the motor connects to its Not the main control panel up top, its near the motor ;)
I tried to get to that site but it seems unreachable from here in the US.
I will look for this part and I do have one source, i dont knwo if they carry the board any longer but its a US based company and they will answer or return your call if you try them for information. They may knwo if a good place to get that. The problem is this Powertrek was actually an odd ball, not really well supported.
But please try Treadmill Doctor:
TOLL FREE 8am - 5pm Mon - Fri CST
Let me knwo how that goes.
Hi Caroline, there doesn't seem to be anymore of them in the UK that support this one except the manufacturer. I have full access to all the suppliers world wide so that wouldn't make much difference ;-(
I am still trying this for you as well,
this one is a hard unit to get parts for, I did see some on ebay but nothing that just was the motor driver board. But Treadmill Doctor is excellent at finding these parts, and it may be your only option at this point for this part.
Please give them a shot and let me know how that goes.
Hi I will try them but I cant do that today i have dr appointments but I will certainly do that for you in the morning ;-)
Is that ok?
Thank you for your patience.
Also it seems Powertrek treadmills are from the US originally so there isn't many companies in the UK that supply parts. You can use Sears Parts Direct to get that board but they unfortunately are located in the US but I think this may be your only option to order from the US.
But I will see what I can do. SOrry for the inconvenience.
Hi Caroline I will do that for you as soon as I can;-)
Thanks for all that info.
Hi It's possible but I seriously doubt it.
You could have that checked, BUT... it doesn't even set to a particular speed, thats usually the motor drive board ;-)
Hi Caroline I am workign on that. I have two surplus suppliers that may very well have this part.
But they take a while to reply ;-(
I will let you knwo who has this part as soon as I know.
Fingers crossed for you.