Hi David, I am Tech Michael an expert in this field and I will be assisting you today. I am a Master Technician that's dedicated to giving you the best Answer possible.
If you are new to the site, this is briefly how it works:
1. We may need some back and forth to exchange information (if needed) and there is no extra cost for replying.
2. I will give you the best possible Answer for your problem without the ability of actually being present with you.
The better you describe the problem
, the quicker I can help ;-)
3. Remember to leave a Positive Rating ,it doesn't cost anything additional to rate kindly;-)
I am only credited for my time and expertise if you rate kindly.
First lets see what's going on and try to find a cause.
Is there any frost in the inside rear wall of the freezer?
Is it just getting warm in both the freezer and fridge?
Thanks for that hw is the freezer temp?
And the fridge temp?
Normal or too cold in either one?
I need to knwo that then I can make the diagnosis.
Thank you for your patience.
the settings on the display need to go up in numbers to raise the temp in the fridge. But sometimes when the draws are too cold there is problem.
But Im here when you want to discuss this further ;-)
Hi David thats fine Im here all day today lol ;-)
If you rate my service you wont lose me anyway, no additional cost for that.
Hey, sounds great that will help me to know what to advise you as to whats wrong.
Ill be here ;-)
Sincerely ***** *****
Thank you sorry for the delay I was helping a customer with a part install all went well ;-)
That's ok for now. Thanks for checking that for me.
In this case and because I know this one all too well. I will recommend defrosting this one with the doors open for 24 hours.
That should bring things to normal.
You may have a failed part though but we wont know until you are done with the defrost operation. Also please check the door seals for anywhere they may be drawing in air as that would also cause an issue;-)
Once you have done the defrost you can plug the fridge back in to power and let it run for 24 hours then please let me know how it is doing temp wise?
I will stick with you until this is complete.
Please rate my service thus far.
Also it is the only way I am credited for my time and expertise with you.
Once you rate, I will be notified and will add your question to my priority list so you can reach me anytime until this problem is solved.
Then you can reach me by simply replying to this message anytime.
Hi this step has nothing to do with frost that may appear or not on the rear wall ;-)
Its a necessary step ;-)
It helps rule out a few things and resets the system.
Please rate kindly no additional cost for that .
Hi David, I am sorry about that but there still may be a chunk of ice behind the rear wall in the freezer which can cause this problem.
I didn't realize that you had a full fridge sorry. The most likely cause of the problem is a bad thermostat that you can replace in this one, but it could also be the control board behind this unit. Both are easy to replace but the board is expensive. So thats why I wanted you to do the defrost, that would give that board time enough to fully reset.
I am a Technician and I am trying to solve this problem for you but these fridges are complicated machines and there are certain procedures I must follow to be sure I diagnose this properly and correctly the first time. This is my livelihood as well, so I want to make sure you don't end up buying the wrong part if one is needed ;-)
Hopefully you understand a bit more on this issue?
I just dont want you to spend money on parts you may not need is all.
Hi, the reason I say all I have is that the freezer actually controls all the cooling in this model ;-)
If the fridge isnt working properly it can easily be attributed to a main board issue or the freezer having ice built up behind the rear wall of the freezer. I've been repairing fridge freezers hands on for over 35 years lol ;-)
You could try unplugging this unit for 1 hour and see if that resets things as well?
Sounds great, please rate kindly at this time so I can be assured to remain with you until we have this problem fixed correctly, you will NOT lose me ;-)
Thanks for that info, I am not on here 24 hours a day lol, even we need rest lol ;-)
The next step is to replace the temp probe in the fridge, its pretty easy to do and you can get that from this source for the best price and reliability.
Please visit: http://www.espares.co.uk/
Its best to call them for this part: 0844 9777 888 to be sure they send the correct part.
Also they ship the same day you call in most cases;-)
Please rate kindly now so I can help you all the way through this repair.
No cost for that.
Hi the new one comes with the instructions and also there are you tube videos for that. But its up top under a plastic plate.
Once you have the new temp probe, let me knwo and I will guide you through the replacment, its a thermister in this fridge.
Very easy to replace it connects tot the controls in the fridge ;-)
In any case, I will stick with you until this is complete.
Sounds good David, but please rate as we can lose each other if the question times out. As it can.
There is no additional cost to rate.
Hi Dave, I ll check around also for this part, that sucks.
SOmetimes this happens and I have no idea how a company can stop providing parts for something that isn't very old.
I will check my surplus suppliers as well, it may take a day or so for them to get back to me but Im pretty sure there is a replacement that will work for this sensor thanks for your patience.
Hey thats ok, I wasn't going by that anyway lol, Im looking for just the sensor lol
Hi not as of yet, when I deal with these surplus buyers they always take about a week.:-(
Its just their nature.
But I will let you know as soon as I find out, trust me, I have been a tech here for 9 years and counting and I Always come through ;-)
If I dont here anything before the weekend, and that's always possible, Have a wonderful and safe weekend!
Hi Dave, yes on that one I do believe it is held by metal clips, just be gentile and work at the ends for best results and less chance of damage ;-)